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Koongo is currently one of the best integrators on the market. Their support, especially Raül is excellent and very helpful. I definitely recommend it.
We’re continuously working on improving our integrations, and there are new enhancements for Mirakl marketplaces coming soon. More updates to follow shortly.
Tried there system and could not remove all the errors, so hired a freelancer and they still could not solve the problem. Did not get a trial and they took a months fee from us said they would refund our money then said no chance of A REFUND.
So would NOT recommend this system unless you want to waste money and time.
We’d like to clarify that we reached out several times to assist you with the OnBuy integration, but unfortunately did not receive a response from your side. We can also confirm that a new trial was granted and the requested refund was issued.
Our team remains fully available to support you with OnBuy, including complete product feed configuration and order synchronization via API. We’re ready to guide you step by step to ensure a smooth and successful setup this time.
10/10 fast communication, good software
L'application marche parfaitement avec Amazon. On avait juste un problème de reconnaissance des variantes de nos articles sur la marketplace d'Amazon : toutes s'affichaient en "neuf" au lieu de s'afficher en "neuf" ou "d'occasion". Le service d'assistance a réussi à reprogrammer ce qui devait l'être et enfin ! une application intermédiaire entre notre boutique Shopify et la marketplace d'Amazon fait le "job" à 100% sans que l'on ait à intervenir. Ça fait plaisir et ça fait gagner (beaucoup) de temps !
We’re glad to hear that the app is working perfectly with Amazon and that the issue with variant recognition was successfully resolved. Proper handling of conditions and variations is essential for accurate Amazon listings, and we’re pleased we could adjust the setup to ensure everything displays correctly.
WAist of time , trop dur a gerer on ne comprends rien , rien nemarche 3 mois pour que mes produits ne se mettent pas bien sur amazon juste honteux fuyez
Hi there, we’re sorry you had this experience. Just to clarify, our support team responded to all your tickets in less than an hour and followed up several times, including four emails, unfortunately we never heard back from you. We’d be glad to continue helping you whenever you’re ready.
Good connector for some marketplaces. reactive and efficient team. I recommend
Glad to hear the integrations and our team’s responsiveness worked well for you. We’ll keep improving and adding support for more marketplace soon!
Doenst work at all !
For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all !
I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly !
I used it for Wish and Amazon and this was horrible experience !
Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties !
Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !
We're sorry to hear about your experience and surprised by the change from your previous 5-star rating. You've been a seasonal Koongo user for several years, repeatedly installing and uninstalling the app, and during that time, we’ve provided multiple trial periods, regularly reviewed your store data and implemented custom rules to ensure your product data met the specific requirements of marketplaces like Wish and Amazon, without requiring manual adjustments from your side.
We’ve always aimed to offer hands-on support and continuous assistance, responding promptly to your inquiries. Unfortunately, it seems we didn’t receive a response from you on several occasions.
We truly appreciate your feedback and the opportunity to improve our service.
Great customer service. Helpful to set up the app or to fix issues. The app works very well for Amazon Fulfilment by Merchant.
We support all Amazon fulfilment methods, nice to hear that Koongo works well for your Amazon FBM operations. Our support team is always here to help with setup and resolving any issues when needed.
Le service client est PARFAIT ! Merci pour votre aide et votre réactivité. Véritable gain de temps pour arriver aux paramètrages souhaités.
Je recommande ++
Glad the support team could help you reach the configuration you needed and save time setting everything up.
Pavel, Kai and all the others
Very good app and they will always help when you have a question or problem.
they respond fast and all of them are very helpfull to fix things
We’re happy to hear the team has been responsive and helpful whenever you needed support. Fast and reliable assistance is something we truly care about.
