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Very good app. And the support is very helpfull and quick! unlike the marketplace's staff i am working on......
We use the application on our two websites and we are very satisfied. Everything works as it should, clear interface and very fast and helpful support. I recommend.
Es terrible. no sirve para nada. La app te manda hacer mogollon de logs in. para que luego no haga absolutamente nada. encima cuesta 25 euros mensuales
Hello,
Thanks for the review. I’m sorry for any confusion. The app installation is just the beginning. Without proper app setup, the Koongo app has no functionality by itself. The online marketplace connections need to be set up and activated by the merchant to make the Koongo app functional.
I see there is no communication on Koongo support related to your store. I can offer you an app trial reset and assistance with a channel setup.
You can always contact us at support@koongo.com. We’ll be happy to help you.
Best regards,
Pavel
App that works pretty fine. They really help making every development necessary on their side to optimise the connection between brand-marketplace as much as possible.
Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-)
Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store.
The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi,
I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration.
In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform.
In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning.
Kind regards,
Finora posso recensire l'assistenza chat: ottima anche se l'orario per usufruirne è un po' ridotto. la App sembra ottima ma l'ho installata solo ieri.
Bad communication!! this is the only app for beslist.nl , so i have no choice, but liveapp does not work, and system is very complicated, and you must activate everything your selve. Respons is very late only by mail. We mentioned last week that we monday must go active /live, no reaction alle monday, send a message...and again 11,17 and still no response. We need info about FTP , we can not upload the feed and go live. Cost us money!
using the app is a little bit confusing and I think it needs better UI. However, Customer service is really fast and efficient. Raul Navarro is very very helpful and super polite. I am still in the beginning stages of using Koongo but so far so good.
Poor help to set up this app! Why pay when you have to struggle to set it up? when I pay for a service I expect 99% of the problem solved, but with this up I feel like am putting 95% of work!!! I wouldnt recomend this app. Sorry guys.
When you offer a service to merchants like us make sure you have done all the hard work and charge all you want within reason. I give this 1/10.
Also when you list a contact number make sure you are available. I sens a chat and email message and offered to call using my phone or via Skype and was told we don't use Skype or make calls!
Here is the conversation below:
Raul Navarro
8:29 PM (3 hours ago)
to me
Hi Al,
We do not offer support via Phone or Skype call, sorry for that. Regarding your submission issue, for Cdiscount you'll have to use their online seller interface and perform a bulk upload with the generated data feed file as we're not currently offering API connection with Cdiscount. For Priceministe, the same, you can use the generated data feed file to perform a bulk upload via the priceminister merchants interface too. We're working to extend the API connection to other channels, including Priceminister and Cdiscount.
Please, let us know if you need further assistance.
Best regards,
Raül Navarro
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Koongo® - Feed Marketing Tool
Web: http://www.koongo.com/
Twitter: https://twitter.com/koongoexport
LinkedIn: http://www.linkedin.com/company/koongo
Facebook: https://www.facebook.com/koongo.feed.marketing.tool
Ticket Details
Ticket ID: WJO-947-33050
Department: Koongo as a Service issues
Type: Issue
Status: Waiting for customer
Priority: High
Helpdesk: https://support.koongo.com/index.php?
I am not trained in this by no means and I count of the professionals to iron out all the difficult parts which you are doing Thank you for your help This App is complicated but will generate the results my products needs for sure