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still waiting for the support! someone need to read carefully and asnwer or no clients for you!
I’ve checked internally and we’ve sent messages before, on the same day, and after your review. It seems you might not be receiving them, as we haven’t heard back. We’re still here to help and would love to resolve this. Please check your inbox and spam folder, or contact us directly so we can assist you. Looking forward to your response!
Worst support. This app do not make it easy for you to list on markedplaces in fact so many errors and bad support you might just upload your products to the selected marketplace, and update manually for each sales.
Dont install. AND CMON 25 DOLLER FOR A FEED WITH NO SUPPORT!
We’re sorry to hear about your experience. Our records show that you didn't use the app for even half a day, installing and uninstalling on the same day. Despite offering help multiple times, we didn't receive a response from you. If you're still interested, please reach out to our support team, and we'll assist you in getting the most out of our app.
Thanks!
We have wasted literally hundreds of hours trying to get this app to work on our own and with their help. It sets up OK but the product filters and category mapping keep changing over time on their own. This is a huge problem if you have automatic downloads to your merchant center. They did assign an agent to our problem but they could never figure it out. Today, rather than spending my time redoing all our feed filters and category mapping again, I am looking for a new app.
We regret to hear about your experience. The app does not change filters or any mapping automatically. We can investigate further to determine what triggered the modifications, please reach out if you'd like to re-connect your store to Koongo.
ich hab den nutzen überhaupt nicht verstanden. Es ist auch schwierig einzurichten
Our app does have a learning curve, but we're providing full assistance to help you through the setup process. Please reach out to our support team, and we'll be happy to guide you every step of the way.
Es terrible. no sirve para nada. La app te manda hacer mogollon de logs in. para que luego no haga absolutamente nada. encima cuesta 25 euros mensuales
Hello,
Thanks for the review. I’m sorry for any confusion. The app installation is just the beginning. Without proper app setup, the Koongo app has no functionality by itself. The online marketplace connections need to be set up and activated by the merchant to make the Koongo app functional.
I see there is no communication on Koongo support related to your store. I can offer you an app trial reset and assistance with a channel setup.
You can always contact us at support@koongo.com. We’ll be happy to help you.
Best regards,
Pavel
Bad communication!! this is the only app for beslist.nl , so i have no choice, but liveapp does not work, and system is very complicated, and you must activate everything your selve. Respons is very late only by mail. We mentioned last week that we monday must go active /live, no reaction alle monday, send a message...and again 11,17 and still no response. We need info about FTP , we can not upload the feed and go live. Cost us money!
Poor help to set up this app! Why pay when you have to struggle to set it up? when I pay for a service I expect 99% of the problem solved, but with this up I feel like am putting 95% of work!!! I wouldnt recomend this app. Sorry guys.
When you offer a service to merchants like us make sure you have done all the hard work and charge all you want within reason. I give this 1/10.
Also when you list a contact number make sure you are available. I sens a chat and email message and offered to call using my phone or via Skype and was told we don't use Skype or make calls!
Here is the conversation below:
Raul Navarro
8:29 PM (3 hours ago)
to me
Hi Al,
We do not offer support via Phone or Skype call, sorry for that. Regarding your submission issue, for Cdiscount you'll have to use their online seller interface and perform a bulk upload with the generated data feed file as we're not currently offering API connection with Cdiscount. For Priceministe, the same, you can use the generated data feed file to perform a bulk upload via the priceminister merchants interface too. We're working to extend the API connection to other channels, including Priceminister and Cdiscount.
Please, let us know if you need further assistance.
Best regards,
Raül Navarro
==========================
Koongo® - Feed Marketing Tool
Web: http://www.koongo.com/
Twitter: https://twitter.com/koongoexport
LinkedIn: http://www.linkedin.com/company/koongo
Facebook: https://www.facebook.com/koongo.feed.marketing.tool
Ticket Details
Ticket ID: WJO-947-33050
Department: Koongo as a Service issues
Type: Issue
Status: Waiting for customer
Priority: High
Helpdesk: https://support.koongo.com/index.php?
Sorry to inform that this App does not work at all. Koongo's services are very poor and the help was not effective. They respond only by email which will take times for them to respond. They are unable to help syncing my products and even incapable to figure out how to do it. I am very disappointed as my hope was to be able to connect my store with eBay and Amazon, manage my inventory loads etc... Their system failed and gave a lot of errors over and over again. No solutions and their systems are very confusing. The worst, they are very expensive. I deleted the App a week after installing. It was a total mess when testing the system. They sent confusing emails too me that did not give any real solutions on how to solve the issues. I had to try to figure out myself until I decided the App did not work at all. Do not install this App because it will not work and you have to try anything yourself with no real support from Koongo. I don't recommend their App to future users!!! Failed system...!
Hello,
thanks for the review. I'm sorry for your negative experience. In general, Amazon and eBay integrations are quite demanding in terms of product data. I see from our internal communication that there were missing EAN codes for many of your products. EAN codes are mandatory for eBay and Amazon. The merchant should provide valid EAN codes for products that should be listed on Amazon or eBay. I'm sorry but Koongo is not able to help with product missing data.
In regards to pricing, Koongo uses a dynamic pricing model. The Koongo subscription is based on specific merchant needs. If you compare Koongo pricing with our competitors, I believe Koongo is one of the most affordable ones.
If you decide to give Koongo one more chance, we'll be happy to help you with channel integration.
Best regards,
Pavel
I used this software to sync with amazon it deleted all my variation on amazon. Beware do not use this app very bad customer service it took 24 hours for reply. Lost sales for second day
Thanks for your review. I'm sorry about the issue but it is not possible to adjust listing manually and automatically via API at the same time. The listing changes overwrite each other. Also, if your listings were adjusted manually in the past it was necessary to backup your Amazon listing before API connection adjustment.
I'm sorry but there was no 24-hour delay in reply, we started to help you to restore Amazon listing once the problem was reported, working on that also over the weekend.
could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend
We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.