优化
-
按评分
App works decent at first, requires some getting used to but has extensive runbooks in how to set things up. However, some runbooks just refer to contact support to set things up. We've sent multiple emails to support but had 0 response after 2 weeks.
Update: It seemed like there was a problem with their mail integration with zendesk. I was contacted by Raul and he is helping setting me up the last steps as we speak. Great service so far and would definitely recommend.
Poor help to set up this app! Why pay when you have to struggle to set it up? when I pay for a service I expect 99% of the problem solved, but with this up I feel like am putting 95% of work!!! I wouldnt recomend this app. Sorry guys.
When you offer a service to merchants like us make sure you have done all the hard work and charge all you want within reason. I give this 1/10.
Also when you list a contact number make sure you are available. I sens a chat and email message and offered to call using my phone or via Skype and was told we don't use Skype or make calls!
Here is the conversation below:
Raul Navarro
8:29 PM (3 hours ago)
to me
Hi Al,
We do not offer support via Phone or Skype call, sorry for that. Regarding your submission issue, for Cdiscount you'll have to use their online seller interface and perform a bulk upload with the generated data feed file as we're not currently offering API connection with Cdiscount. For Priceministe, the same, you can use the generated data feed file to perform a bulk upload via the priceminister merchants interface too. We're working to extend the API connection to other channels, including Priceminister and Cdiscount.
Please, let us know if you need further assistance.
Best regards,
Raül Navarro
==========================
Koongo® - Feed Marketing Tool
Web: http://www.koongo.com/
Twitter: https://twitter.com/koongoexport
LinkedIn: http://www.linkedin.com/company/koongo
Facebook: https://www.facebook.com/koongo.feed.marketing.tool
Ticket Details
Ticket ID: WJO-947-33050
Department: Koongo as a Service issues
Type: Issue
Status: Waiting for customer
Priority: High
Helpdesk: https://support.koongo.com/index.php?
I was dealing with Pavel and he is an absolute credit to Koongo, guided me through everything and made it all easy. Such a fantastic app and such a great help for my store.
I have selected the app to scale my business and save time. I am in the first days of implementation and what I see is very promising. On top of the quality of the platform the customer support is excellent.
I am not trained in this by no means and I count of the professionals to iron out all the difficult parts which you are doing Thank you for your help This App is complicated but will generate the results my products needs for sure
Sorry to inform that this App does not work at all. Koongo's services are very poor and the help was not effective. They respond only by email which will take times for them to respond. They are unable to help syncing my products and even incapable to figure out how to do it. I am very disappointed as my hope was to be able to connect my store with eBay and Amazon, manage my inventory loads etc... Their system failed and gave a lot of errors over and over again. No solutions and their systems are very confusing. The worst, they are very expensive. I deleted the App a week after installing. It was a total mess when testing the system. They sent confusing emails too me that did not give any real solutions on how to solve the issues. I had to try to figure out myself until I decided the App did not work at all. Do not install this App because it will not work and you have to try anything yourself with no real support from Koongo. I don't recommend their App to future users!!! Failed system...!
Hello,
thanks for the review. I'm sorry for your negative experience. In general, Amazon and eBay integrations are quite demanding in terms of product data. I see from our internal communication that there were missing EAN codes for many of your products. EAN codes are mandatory for eBay and Amazon. The merchant should provide valid EAN codes for products that should be listed on Amazon or eBay. I'm sorry but Koongo is not able to help with product missing data.
In regards to pricing, Koongo uses a dynamic pricing model. The Koongo subscription is based on specific merchant needs. If you compare Koongo pricing with our competitors, I believe Koongo is one of the most affordable ones.
If you decide to give Koongo one more chance, we'll be happy to help you with channel integration.
Best regards,
Pavel
Great service by the support team. It was for me new information, but he truly helped me getting my webshop connected. Thank you
Super application! Dès qu'il y a une erreur, le support est réactif! Personnalisation en fonction des besoins. SAV au top réactif et professionnel!!
Extremely easy to use, very reliable and relatively cheap compared to commission based integrators. It is extremely helpful in generating feeds quickly and once set up all new products are automatically added. Great customer support too!
Very good app. And the support is very helpfull and quick! unlike the marketplace's staff i am working on......