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I have selected the app to scale my business and save time. I am in the first days of implementation and what I see is very promising. On top of the quality of the platform the customer support is excellent.
I am not trained in this by no means and I count of the professionals to iron out all the difficult parts which you are doing Thank you for your help This App is complicated but will generate the results my products needs for sure
Sorry to inform that this App does not work at all. Koongo's services are very poor and the help was not effective. They respond only by email which will take times for them to respond. They are unable to help syncing my products and even incapable to figure out how to do it. I am very disappointed as my hope was to be able to connect my store with eBay and Amazon, manage my inventory loads etc... Their system failed and gave a lot of errors over and over again. No solutions and their systems are very confusing. The worst, they are very expensive. I deleted the App a week after installing. It was a total mess when testing the system. They sent confusing emails too me that did not give any real solutions on how to solve the issues. I had to try to figure out myself until I decided the App did not work at all. Do not install this App because it will not work and you have to try anything yourself with no real support from Koongo. I don't recommend their App to future users!!! Failed system...!
Hello,
thanks for the review. I'm sorry for your negative experience. In general, Amazon and eBay integrations are quite demanding in terms of product data. I see from our internal communication that there were missing EAN codes for many of your products. EAN codes are mandatory for eBay and Amazon. The merchant should provide valid EAN codes for products that should be listed on Amazon or eBay. I'm sorry but Koongo is not able to help with product missing data.
In regards to pricing, Koongo uses a dynamic pricing model. The Koongo subscription is based on specific merchant needs. If you compare Koongo pricing with our competitors, I believe Koongo is one of the most affordable ones.
If you decide to give Koongo one more chance, we'll be happy to help you with channel integration.
Best regards,
Pavel
Great service by the support team. It was for me new information, but he truly helped me getting my webshop connected. Thank you
Super application! Dès qu'il y a une erreur, le support est réactif! Personnalisation en fonction des besoins. SAV au top réactif et professionnel!!
Extremely easy to use, very reliable and relatively cheap compared to commission based integrators. It is extremely helpful in generating feeds quickly and once set up all new products are automatically added. Great customer support too!
Very good app. And the support is very helpfull and quick! unlike the marketplace's staff i am working on......
could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend
We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.
I used this software to sync with amazon it deleted all my variation on amazon. Beware do not use this app very bad customer service it took 24 hours for reply. Lost sales for second day
Thanks for your review. I'm sorry about the issue but it is not possible to adjust listing manually and automatically via API at the same time. The listing changes overwrite each other. Also, if your listings were adjusted manually in the past it was necessary to backup your Amazon listing before API connection adjustment.
I'm sorry but there was no 24-hour delay in reply, we started to help you to restore Amazon listing once the problem was reported, working on that also over the weekend.
Efficient app and excellent customer service; they will patiently assist you all the way while setting up the connections.