Kudobuzz Product Reviews & UGC

Very pleasant and quick response to issues. Easy to set up and looks great. Definitely worth having in my shop. http://www.u-handbag.com/

update 5th Jul.

When it works, it works really great. Customer service is quick to respond. Sadly there have been lots of outages lately. I don't want to have to change providers (too busy), but as soon as time allows I may have to.

Kudobuzz integrates neatly with Shopify and is a really easy way to get our customers' views on our products and respond to them. Their service is fantastic too.

I'm not technologically good and so I struggled. Abdul was amazing and set everything up for me just the way I needed it to be. Very appreciative of his time and now I have our customer testimonials on our store. Thanks :)

Fab!! Had a few issues with my web-site slowing it down (or something) Cheryl from Kudobuzz was excellent sorting out the problem. Love this App and staff are so helpful.

Great App. Support is quick and concise. Looking forward to the new release with the new and improved slider widget etc.

Great App! absolutely love it... and love the team Kena, David and Selom... Thank you very much for your quick response, and for your dedication!
Great work!
Absolutely recommended!

New Update: This team is absolutely great. Zero time response to my emails, and they updated my kudobuzz on my site in no time, and btw it looks even better then before. again only positive from this owsome company. Thank you very much Cheryl for all your work you are great!

FeshionnIOBI.com

Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!

An awesome app. Support is great. Response and always on point. Cheryl is the bomb!!

Much more inexpensive than the Greedy Yotpo guys and does all the same and I am pretty sure it does some more too.

I love the app and how it performs. Plus they are making it better and faster every time.

I’ve been using Kudobuzz for over 2 years and it’s been a great experience from the beginning. The customer support has ALWAYS been excellent. They always answer questions quickly, resolve issues quickly and even did some specific code changes for me. All of this has been on the FREE plan! I am still on the free plan, as it supports publishing up to 50 reviews and I’m not there yet. I’m surprised that the free plan offers so much functionality! I’m able to customize things and the various widgets are available for me to use (e.g., widget to show a slide of all reviews, widget to show a "trust seal” reviews badge, widget to display a full page of my reviews...and more).

I LOVE that I can collect site level reviews along with product reviews. That is a must-have feature I require, as so much of my jewelry is unique/one-off so the product page goes away when I can’t make that product any longer. I wouldn’t want to then lose any product reviews that were left for a product I don’t make/sell any more. Not only can the customer decide to leave a site-level vs product review - on the manage reviews dashboard I can convert a product review to a site review!!! Perfect!!

I also love that I can manually input reviews. E.g., I sell my jewelry on Amazon Handmade and get reviews there. If I was on the first level paid plan, I would be able to sync and collect my reviews from Amazon, but on the free plan I can’t. So, for now, I’m entering my Amazon reviews manually to Kudobuzz. I’m just happy there is a way to do this.

In addition, I also really love that I can set Kudobuzz up to auto-publish any review over x # of stars - that’s a time saver. And, even on the free plan, I have it set up to send emails requesting reviews. Seriously, there are a lot of features available for free.

Of course, I do want the additional functionality that is offered with the paid plans, so I will need to upgrade at some point.

One feature I REALLY wish was in the first level upgrade plan (“Breakfast plan”, currently priced at $13/month) is the ability to offer a discount coupon code to entice someone to leave a review. It looks like that is only available once you upgrade to the “Lunch plan” at $20/month plan. Considering the $13/month plan supports up to 1000 reviews, I think it should include the “coupon code” feature at that level of plan. Coupon codes are one of the ways to generate more reviews, so why is it only available at the 3rd level plan for $20/month? If I already had over 1000 reviews, I wouldn’t need the coupon code feature so badly!

The other VERY important functionality for all reviews is to have Google rich snippet reviews. For Kudobuzz, they say that is “coming soon” - unfortunately, it’s slated to be in the $20/month plan. I hope they add this functionality soon, and I REALLY hope they include it in the $13/month plan instead. It’s just SO important. For example, Stamped.io supports rich snippets on their free plan, and Yotpo also supports rich snippets (although I’m not sure if with their free plan). So, it’s truly a negative that Kudobuzz does not yet support rich snippets at all.

Of course, the other two apps I mentioned have different features offered with their various free and paid plans, so there are tradeoffs you need to make when deciding which features are the most important to you so you can choose which app will provide you the best bang for your buck (or for free!). For me at this point, Kudobuzz gives me what I must have right now. Hopefully, they will support other functionality I will be needing when I am ready to upgrade to a paid plan. Given all that, for my needs right now, this is a 5 star app. For my upcoming needs, the lack of availability of coupons and Google rich snippets would make this a 4 star app for me in the future.

Hope this info helps someone!
c~