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They were quick to respond and resolved the issue we were having. Reviews are seamlessly displayed on our shop. We are very pleased.
So far so awesome. Very easy to figure out. The testimonials look really nice on the page, and the widget that hovers on the site is eye catching. Love this app.
Awesome experience- Cheryl walked me through every step to get my FB reviews with profile pictures up on my site right away- seemless. www.everythingpeace.org
Great customer service very helpful, best app for reviews and feedbacks. Love it
The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.
Hi, thank you for your feedback. We had made recent improvements to the app that have addressed these concerns. You should have a reminder if your subscription is about to expire, and there's a way to bulk publish reviews either via the dashboard or with our help. You can reach us directly on help@kudobuzz.com if you need assistance with anything. Cheers!
I've had this app for quite some time now and I love it! The support staff is amazing, sorted my issue in a jiffy!
Thank you. We are glad we could help.
I will prefer the app more, I will prefer the app more, I will prefer the app more,I will prefer the app more,
There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.
Thank you for the feedback. Our app does provide a dashboard where you can manage reviews and setup features. It's a simple to use dashboard with clean user interface. We also help in exporting reviews for customers who want their reviews exported.
I had trouble importing my reviews from Etsy to Shopify, so I was happy with their customer service. They were fast and helpful.
Great app! & Great support!
I am surprised with the dedication with the support you get with the app...
I am not a paying customer yet they treated me like on. They got the whole app
set up for me on my store, and they were very helpful!
And the app has a lot of features and looks great on my store.
Recommend!