Kudobuzz Product Reviews & UGC

I’ve been using Kudobuzz for over 2 years and it’s been a great experience from the beginning. The customer support has ALWAYS been excellent. They always answer questions quickly, resolve issues quickly and even did some specific code changes for me. All of this has been on the FREE plan! I am still on the free plan, as it supports publishing up to 50 reviews and I’m not there yet. I’m surprised that the free plan offers so much functionality! I’m able to customize things and the various widgets are available for me to use (e.g., widget to show a slide of all reviews, widget to show a "trust seal” reviews badge, widget to display a full page of my reviews...and more).

I LOVE that I can collect site level reviews along with product reviews. That is a must-have feature I require, as so much of my jewelry is unique/one-off so the product page goes away when I can’t make that product any longer. I wouldn’t want to then lose any product reviews that were left for a product I don’t make/sell any more. Not only can the customer decide to leave a site-level vs product review - on the manage reviews dashboard I can convert a product review to a site review!!! Perfect!!

I also love that I can manually input reviews. E.g., I sell my jewelry on Amazon Handmade and get reviews there. If I was on the first level paid plan, I would be able to sync and collect my reviews from Amazon, but on the free plan I can’t. So, for now, I’m entering my Amazon reviews manually to Kudobuzz. I’m just happy there is a way to do this.

In addition, I also really love that I can set Kudobuzz up to auto-publish any review over x # of stars - that’s a time saver. And, even on the free plan, I have it set up to send emails requesting reviews. Seriously, there are a lot of features available for free.

Of course, I do want the additional functionality that is offered with the paid plans, so I will need to upgrade at some point.

One feature I REALLY wish was in the first level upgrade plan (“Breakfast plan”, currently priced at $13/month) is the ability to offer a discount coupon code to entice someone to leave a review. It looks like that is only available once you upgrade to the “Lunch plan” at $20/month plan. Considering the $13/month plan supports up to 1000 reviews, I think it should include the “coupon code” feature at that level of plan. Coupon codes are one of the ways to generate more reviews, so why is it only available at the 3rd level plan for $20/month? If I already had over 1000 reviews, I wouldn’t need the coupon code feature so badly!

The other VERY important functionality for all reviews is to have Google rich snippet reviews. For Kudobuzz, they say that is “coming soon” - unfortunately, it’s slated to be in the $20/month plan. I hope they add this functionality soon, and I REALLY hope they include it in the $13/month plan instead. It’s just SO important. For example, Stamped.io supports rich snippets on their free plan, and Yotpo also supports rich snippets (although I’m not sure if with their free plan). So, it’s truly a negative that Kudobuzz does not yet support rich snippets at all.

Of course, the other two apps I mentioned have different features offered with their various free and paid plans, so there are tradeoffs you need to make when deciding which features are the most important to you so you can choose which app will provide you the best bang for your buck (or for free!). For me at this point, Kudobuzz gives me what I must have right now. Hopefully, they will support other functionality I will be needing when I am ready to upgrade to a paid plan. Given all that, for my needs right now, this is a 5 star app. For my upcoming needs, the lack of availability of coupons and Google rich snippets would make this a 4 star app for me in the future.

Hope this info helps someone!
c~

Kena at Kudobuzz was so helpful in the installation and troubleshooting process!

Great app!

Like how the app looks on my site https://www.customkidsfurniture.com/ and the customer support is very good.

Simple, intuitive yet powerful review app that has integrated nicely with Fitedia.com. Excited to see the impact of this app over the coming months.

Man, these guys are ON THEIR GAME!!! I'd give them 7 stars if I could!

Have dealt with customer service / ticket system maybe 3-4 times, and they have been AWESOME in resolving whatever issue I may have had, and QUICKLY!!

They've resolved 100% of my issues, and their app has really helped out our business...giving the "social proof" that customers feel assured by, prior to purchase.

They even helped me customize the app a bit for our store, and did an amazing job of doing so!

Thank you guys so much for great coding, and great service! If only other apps could be as efficient and proficient as these guys are!!!! 5-stars!!!

Not only a great app, but the support is first-class! I had a problem with some coding and the team at Kudobuzz (Cheryl and Selom) worked super-quick to get it all fixed in less than three minutes from start to finish. Complete stars!

Naana was fantastic. Got me back up to speed on a technical issue I couldn't solve myself.

A review of a review app! I started using the free version of this app a couple of years ago and thought it was terrific. Unfortunately, I reached the point of needing to upgrade to the $20/month to continue and I just couldn't afford that last year, so I had to uninstall. Today I decided to reinstall and bite the bullet because I believe having a quality app like this one is essential to online sales, but even more importantly because of the rapid, helpful response I always receive from Cheryl anytime I've had any personal issues with using this app in the past (no probs with the app whatsoever, just a learning curve), including today, while I was considering the upgrade. I'm thankful for this product and for the professional assistance available. I look forward to using this app to its full potential and to updating my review to include more information after using it longer.

Great app does exactly what it says. Automates most of the behind the scene process for you and motivates customers to write reviews. Pulls reviews from several areas and will post them within app to website and social outlets. Customer service is top notch fast responsive and friendly. Do yourself a favor upgrade to the paid version the annual discount is well worth it.

We just installed this app today and its functionalities are far better than the paid app I had before. Not only I was able to import reviews instantly from facebook & twitter, I can also add custom review from my email & websites. So far this app looks very promising and I am just waiting to try out the ``after purchase mail`` portion, hoping to get more reviews out of it. Great job !!!