Kudobuzz Product Reviews & UGC , 346 avis
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Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.
Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.
Thank you for the feedback and sorry for the trouble. To have your widgets show on your Shopify 2.0 store, kindly enable the Kudobuzz Shopify loader. Here's a guide to assist:https://support.kudobuzz.com/en/article/adding-the-kudobuzz-app-to-your-shopify-site-86g7nx/
The free plan doesn't include Etsy reviews, only Facebook reviews. The price is way too steep (£19.99/month) for only importing reviews.
There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.
Thank you for the feedback. Our app does provide a dashboard where you can manage reviews and setup features. It's a simple to use dashboard with clean user interface. We also help in exporting reviews for customers who want their reviews exported.
The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.
Worst App. Gave so many chances! Buggy as hell. Nothing works as it should and the customer service is terrible! They don't even understand what you need. DONT BOTHER!!!
MOST IMPORTANT* This app is super slow to load on the product page and it greatly affects the entire product page loading speed. I recommend staying away from this app. Plus hey change the way the reviews look on your website frequently and you get no heads up whatsoever.
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
I have been trying to contact support and they never respond. I want to like the app and I even upgraded to paid version. You would hope that for a paid service the customer service would support the investment. Very disappointing.
We're very sorry about the delay. Sadly, our timezone puts us slightly ahead and we were not able to catch your emails. We responded as soon as possible and we hope to hear back soon
BEWARE OF THIS APP & THE SERVICES PROVIDED! Used for a year and it properly worked about 3 months out the entire year. I constantly had to communicate with the NON-EXISTING CUSTOMER SUPPORT that they have who are EXTREMELY INCOMPETENT. I basically GOT ROBBED they did not provide the service I paid for and when I would complain about it they would have a bad attitude, they ended up closing my account when I requested I be compensated for all the months my reviews did not port, they closed the account WITHOUT ever refunding me or fixing the issue that was at hand. PLEASE LOOK ELSEWHERE the service provided by this app will be a headache in the long run.