Kudobuzz Product Reviews & UGC , 346 recensies
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Supported them when they first started. Initially would give a five star, but they got greedy, changed the plan without any notification. Totally disappointed!
This app recently sent out mass product review emails to ALL of our customers, some customers received 65+ emails in one day to their inbox.
We have contacted kudobuzz to see if this can be prevented in the future, but no response. I have removed this app. Hopefully it won't happen again. Very unprofessional...
Since this event, the developer has made every effort to make amends and has promised that this error will not happen again. Had the damage to our own levels of customer satisfaction not been so great (we lost customers and received our first complaints in service due to the kudobuzz email error) we may have kept this app. My star remains at 1 due to our loss of clients. However remarkable kudobuzz customer service may be, this app failed miserably.
This app used to be OK, but was always just dog slow to use. However, they recently changed the UI so you can't even assign reviews to products. Any newly imported reviews are just business reviews. Installation was also a horrible pain, and now I'm seeing that there is absolutely no way to export all your reviews from Kudobuzz. I would never recommend this app to anyone.
Hello SuperheroDIY,
I'm sorry for the trouble you've experienced with the app.
The ability to assign reviews to products is fully functional, as well as the ability to export your reviews. Kindly contact customer support at help@kudobuzz.com to assist with it.
App funktioniert nicht. Auch nach 2 Stunden keine Etsy Bewertungen. Support meldet sich nicht. Absolute Zeitverschwendung
Hallo, danke für dein Feedback. Sie müssen sich außerhalb der Geschäftszeiten gemeldet haben. Unser Support-Team ist in der Regel sehr aktiv und antwortet innerhalb weniger Minuten. Wenn Etsy nicht abgerufen wird, kann dies auch an der URL liegen, die Sie verbunden haben, da sie einem bestimmten Format folgen muss. Sie können sich erneut an unser Support-Team unter help@kudobuzz.com wenden und wir helfen Ihnen gerne bei der Behebung dieses Problems. Prost!
Never left a review before for anything in my life. Waited 12 hours for support to reach out and ask a question that was answered in the original message.
After, which I continued to wait. Here we are 24 hours into one question and I still haven't been able to move forward with any resolution, as no one is responding, let alone providing valid solutions or even reading my responses.
Hi there, thank you for your feedback. We're sorry you had such a bad experience. We have made certain improvements and can assure you of a better service in the next unfortunate event. Cheers!
Consider the very first marketplace in the name of the app is Etsy, you would think that you would be able to import Etsy reviews. Instead the only free 'marketplace' you can import reviews from is Facebook. Hardly a marketplace that any business really collects reviews from.
To get access to marketplaces you have to pay a ridiculous $19.99 a month. Completely ridiculous.
Thank you for your feedback.
There are several other features that come along with the $19.99 pricing including the ability to add photo reviews, enable Google Rich Snippets, Campaigns feature in soliciting reviews, coupons, just to mention a few. Additionally, you're able to connect other social channels apart from Etsy like Google, Amazon and Yelp.
We're sorry to hear that getting all the mentioned features and more is completely ridiculous. We are open to any suggestions you have regarding this pricing and can also potentially offer some discounts to make the pricing affordable for you. Please reach out to our team at help@kudobuzz.com. Thanks!
No reviews are showing up and now when I try to access my dashboard, I get a 404 message. I've asked 3 times for them to fix the issue of my reviews not showing up and it's been 1 1/2 weeks with nothing. If these issues aren't fixed by tomorrow, I'm uninstalling. Very disappointed.
Unable to load reviews from one channel on the free version. It says to upgrade when I haven't even added reviews from anywhere
Thank you for sharing your feedback. On our free plan, you're limited by the type of channels you can collect reviews from. You were getting the upgrade notice because the channel you wanted to connect was most likely a premium channel.
I hope this helps. We're happy to talk to you more directly about this and help get reviews in and working for you. Best.