Kudobuzz Product Reviews & UGC

The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.

Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time..

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The product is nice and offered at a good price.

HOWEVER, the product frequently goes down - site visitors just see a blank screen. I was told by their support team they would fix the issue in a few weeks - the issue has been ongoing for months. Their team informed me in the meantime, the only way to get the reviews to show when the service goes down is to enter the app and make a change in the data. This "refreshing" of the data causes the app to reload and render the reviews again - it's a hack that is highly unreliable.

This is obviously extremely inconvenient. I have to monitor our site all the time to see if the Kudobuzz service is down. Clearly this is not possible to do 24/7 or at scale. As a result of the lack of stability in their service, I am losing orders...

Have used this app for around 8 months and have had a variety of issues with it not working as it should since day one!

The support team are very resonsive and helpful so we have stuck with the app, hoping it would work fully soon. Unfortunately things have not really improved and I have lost track of the number of reviews we must have missed out on! :o(

It is a nice app when it works properly but we have finally given up and moved to a more reliable provider...

vraiment décevante!
pas de moyen de supprimer d'ancien commentaires et juste 10 avis dans le plan gratuits c'est moindre! je cherche une autre application

1) Hard to navigate. Can't find BILLING, CURRENT PLAN I'M ON, EXPORT REVIEWS. Please make these easier to find. 2) Exported reviews from Etsy but only placed them in General Business Reviews and didn't place them Per Product. Very useless. 3) Doesn't allow export of reviews gained from social channels (in my case, Etsy) which is a highly important feature. Overall, not worth the cost or even for free.

I really liked the features offered, especially for a free app. However, I had issues from day one. First the images I uploaded with custom reviews would not align with the correct review, even after I deleted them and reposted.
I was going to still use the app, even though the proper image wasn't shown with the corresponding review, but throughout the next week I would check on my review page and were the app should have filled, there was nothing. Then it would show up if I checked an hour later. I checked on multiple devices and it was definitely an issue with the app. I spent hours setting it up so I really wanted it to work but after a week or two of it randomly working and not, I had to delete it. A blank page doesn't look professional for any website.