Kudobuzz Product Reviews & UGC

This app exposes customer email addresses in your website's page source code in a manner easily accessible to automated scrapers. If you are subject to GDPR or any other data protection legislation, do not install this app.

I had to spend several hours informing affected customers and consulting with the ICO to ensure I was meeting my legal obligations as a data handler, which was incredibly embarrassing and upsetting. Fortunately no further action was required, but the situation should never have arisen in the first place.

The issue is a fundamental flaw in how the app handles customer data, not an isolated incident, as I have identified the same problem across multiple stores using Kudobuzz. It should be a straightforward fix for any competent developer, but having raised this directly with Kudobuzz I received no response whatsoever. Kudobuzz's handling of this, both the original data flaw and their complete silence when contacted, has resulted in this review. Totally unacceptable breach of merchant trust.

Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)

Simple to use, great!