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If you have any problems with the app, Simon will get you situated!!
He really understands the issues and gets to the bottom of it within hours.
The quick and brief responds also makes you feel like you're heard, and not just wasting your time wondering if you're going to get the help and answers you need. As for the App, it does a great job connecting the order to Kunaki and doesn't require any rocket science. 5 stars on my end.
I've been using Kunaki and Kunakify for about 2 years now to print a single On Demand DVD for my customers, ordered through Shopify. It has been a seamless experience thanks to Kunakify. Kunaki's bare-bones interface is certainly less daunting with the help of Kunakify, and Kunakify's customer service provided by Simon is hands down one of the best on the internet. I recently had an issue due to changes I made and Simon had me cheerfully and painlessly up and running in less than 24 hours. Since I am not up to speed on the ever-changing technologies, this type of prompt, efficient and courteous assistance is a rare godsend. If you need on-demand disc printing purchased through Shopify, pretty sure Kunaki is the only one out there offering it at an excellent price per unit. Kunakify will keep your orders flowing seamlessly so that all *you have to do is deposit your payouts. :) A great App for sure!
Kunaki seems to be the only Press on Demand disc service that can be connected to Shopify and Kunakify, as far as I know, is the only app that connects them.
Kunaki itself (not owned by the same folks as Kunakify) has a woefully outdated UI. But Kunakify has a simple, modern, easy to use interface that pretty much just works.
And any time I have had suggestions to make it better, the developers have taken it to heart and implemented those features in short order.
The only thing you need to be aware of is that Kunaki will delete your products if they are not ordered once every few months or so. Again, that is not an issue with this app -Kunakify just passes the orders to Kunaki- but you should make sure to order your own product once in a while if no one else does, just to keep it alive.
Anyway, I think there is always room for improvement with any piece of software, but I am giving it 5 stars because it does what it sets out to do and because the developers are super responsive to feature requests that make sense.
The only thing I can think of that would make it better is if it could be used to create products in Kunaki as well so that we do not have to use the Kunaki UI at all.
Hope that helps!
I have been wanting to use and install this app for several years; however, didn't have enough of a catalog in place and wasn't 100% sure about the difference between Kunakify and Kunaki.com.
After emailing customer support, Simon was extremely helpful and hands on with his help. Excited to see what the first order brings and where this can go. Great app, great service!
Very easy to use and excellent customer service with super speedy response times. I had a couple of issues (user errors really) and Simon has responded every time, ready to jump in and help where needed. Thank you!
Customer service is super on point, helped sort an issue and get things set up right so now orders are going through, 10/10 would recommend
This service was a answer to prayer. grateful for it!
Excellent app! Makes it so much easier to process and fulfill CD orders. The customer service has been great. They really go above and beyond to deliver a great experience. Thank you for making my life easier, Kunakify
Simon and the team are terrific and responsive. They took extra time to help us with technical issues on our end.
The products look professional and the ease of ordering makes Kunaki our supplier for all of our films’ Blu-ray and DVDs. Not having to store inventory at our location is an added bonus.
Customer service is amazing, Simon was very helpful he made sure that everything was okay. I recommend this app at 100% . Fast shipping , great quality.