Kustomer

We have been using the Shopify integration into Kustomer for quite sometime now, and its made things so much easier. Shopify being such a heavy site can be very taxing on the computers we use. With the integration into Kustomer, its allowed us to minimize the amount of tabs running at once keeping our machines running well. The speed at which we see the information is also great, no need to wait for long load times.

We love the shopify integration in kustomer! It really helps our agents help customers faster with orders and be able to process quick actions like refunds. The enhancements made have really helped!

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!