Kustomer
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Acerca de esta aplicación
Fecha de lanzamiento
29 de abril de 2020
Idiomas
Inglés, Francés, Alemán, Italiano, Portugués (Brasil), Portugués (Portugal), Español, Chino (tradicional), Chino (simplificado), y Japonés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, KlaivyoRevolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
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Precios
Kustomer podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Instalación gratuita
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
Instalación gratuita
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
13 reseñas
- El 100% de las calificaciones son de 5 estrellas
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El 0% de las calificaciones son de 4 estrellas
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El 0% de las calificaciones son de 3 estrellas
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El 0% de las calificaciones son de 2 estrellas
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El 0% de las calificaciones son de 1 estrellas
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.
Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!
We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
Acerca de esta aplicación
Fecha de lanzamiento
29 de abril de 2020
Idiomas
Inglés, Francés, Alemán, Italiano, Portugués (Brasil), Portugués (Portugal), Español, Chino (tradicional), Chino (simplificado), y Japonés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, KlaivyoCreada por Kustomer
Acerca de Kustomer
Calificación promedio: 5,0
4 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Durham, NC, US
Soporte técnico
Enviar un mensaje1-800-892-6980
support@kustomer.com
Este desarrollador no ofrece soporte técnico directo en Español.