Catégories connexes

Kustomer

par Kustomer

Omnichannel Customer Service Platform

13 avis
Installation gratuite. Des frais supplémentaires peuvent s'appliquer.
Voir la boutique de démonstration

Spécificités de l’application

  • Vitesse testée : aucun impact sur votre boutique en ligne

Section des valeurs clés

Powerful Agent Dashboard

Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service

Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration

Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

Galerie d'images en vedette

  • Kustomer Platforn
  • Kustomer Platform
  • Kustomer Platform
  • Kustomer Shopify
  • Kustomer Shopify
  • Kustomer Shopify
  • Kustomer Platforn
  • Kustomer Platform
  • Kustomer Platform
  • Kustomer Shopify
  • Kustomer Shopify
  • Kustomer Shopify

Détails de l'application

Kustomer

Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

Date de lancement

April 29, 2020
Kustomer

Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

Date de lancement

April 29, 2020

Tarifs

Afficher toutes les options de prix

Des frais externes peuvent s'appliquer. Ces frais sont facturés par un fournisseur externe et n'apparaîtront pas sur votre facture Shopify.

Installation gratuite

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 100 % des évaluations sont des évaluations à 5 étoiles
    13
  • 0 % des évaluations sont des évaluations à 4 étoiles
  • 0 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 0 % des évaluations sont des évaluations à 1 étoiles
Afficher les 13 avis

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  • 5 étoile(s) sur 5
    21 juillet 2021

    Haldi Inc

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ un an

    We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

  • 5 étoile(s) sur 5
    25 juin 2021

    Pax Labs

    Emplacement États-Unis
    Temps passé à utiliser l'application 8 mois

    We chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.

  • 5 étoile(s) sur 5
    23 juin 2021

    AXIL

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ un an

    Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

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