Kustomer

I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.

Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!

We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision.
This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it.
Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.