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このアプリについて
公開日
2020年4月29日
言語
英語、 フランス語、 ドイツ語、 イタリア語、 ポルトガル語 (ブラジル)、 ポルトガル語 (ポルトガル)、 スペイン語、 中国語 (繁体字)、 中国語 (簡体字)、と 日本語
カテゴリー
チャット , サポートチケット管理連携対象システム・アプリ
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, KlaivyoRevolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
価格設定
Shopify請求書とは別に、Kustomerによる外部請求がある場合があります。 詳しくはこちら
無料インストール
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
無料インストール
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
すべての料金はUSDで請求されます。 すべての価格オプションを見る
13件のレビュー
Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!
We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.
このアプリについて
公開日
2020年4月29日
言語
英語、 フランス語、 ドイツ語、 イタリア語、 ポルトガル語 (ブラジル)、 ポルトガル語 (ポルトガル)、 スペイン語、 中国語 (繁体字)、 中国語 (簡体字)、と 日本語
カテゴリー
チャット , サポートチケット管理連携対象システム・アプリ
Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, Klaivyo開発者:Kustomer
サポート
メッセージを送信1-800-892-6980
support@kustomer.com
この開発者は日本語での直接的なサポートを提供していません。