Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

• Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
• Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

• Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
• Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

• Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
• Identify users based on order history to focus agents with order-specific customer queues. 
• Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.