Kustomer

Kustomer

Preços
Instalação gratuita. Pode haver cobranças adicionais.
Classificação
5,0 (13)
Programador
Kustomer

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. mais
  • Full View of Customer Orders via Shopify Data Integration
  • Direct Order Refunds/Cancellations from Kustomer Timeline
  • Efficient Order Data Access and Search within Kustomer
  • Dynamic Message Customization with Shortcuts
  • Automated Updates with Chatbot Templates

Lançada

29 de abril de 2020

Idiomas

inglês, francês, alemão, italiano, português (Brasil), português (Portugal), espanhol, chinês (tradicional), chinês (simplificado)e japonês

Funciona com

Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, Klaivyo

Preços

As taxas externas poderão ser faturadas por Kustomer, em separado da sua fatura da Shopify. Saber mais

Instalação gratuita

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

Todas as taxas são faturadas em USD. Ver todas as opções de preços

Avaliações (13)

Avaliação geral
5
Pontuação por nível de classificação
  • 100% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
18 de junho de 2021

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

COMRAD
Estados Unidos
Over 2 years usando a aplicação
12 de junho de 2020

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

Falcon Golf
Estados Unidos
Over 2 years usando a aplicação
23 de junho de 2021

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

AXIL
Estados Unidos
About 1 year usando a aplicação
23 de junho de 2021

After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!

Enso Rings
Estados Unidos
About 1 year usando a aplicação
21 de julho de 2021

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

Haldi Inc
Estados Unidos
About 1 year usando a aplicação

Assistência

Kustomer pode responder a qualquer pergunta que tenha sobre Kustomer.

Programador

Kustomer

Short Hills, NJ, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

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