Kustomer

Kustomer

開發者:Kustomer

Omnichannel Customer Service Platform

5.0 5 顆星(9 評論)

Powerful Agent Dashboard

Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service

Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration

Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.


有關 Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

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支援

  • 開發人員網站
  • 隱私政策
  • 1-800-892-6980
  • support@kustomer.com

定價

查看所有定價選項

可能需支付 外部收費。這些費用由外部供應商收取,且不會顯示在您的 Shopify 發票上。

免費安裝

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

5.0 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    100% 的評等為 5 顆星
    (9)
  • 4 5 顆星
    0% 的評等為 4 顆星
    (0)
  • 3 5 顆星
    0% 的評等為 3 顆星
    (0)
  • 2 5 顆星
    0% 的評等為 2 顆星
    (0)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)

最近的評論

COMRAD

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

Little Bundle

I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!

Pura Vida Bracelets

Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.