顧客支援
Kustomer

Kustomer

開發者：Kustomer

Omnichannel Customer Service Platform

5.0 5 顆星(3 評論)
免費安裝。 可能需支付額外費用。
新增應用程式

Powerful Agent Dashboard

Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service

Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration

Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

有關 Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

檢視使用中的 應用程式

探索應用程式在範例商店中的運作情形。

檢視範例商店

媒體庫

支援

  • 開發人員網站
  • 隱私政策
  • 1-800-892-6980
  • support@kustomer.com

定價

查看所有定價選項

可能需支付 外部收費。這些費用由外部供應商收取，且不會顯示在您的 Shopify 發票上。

免費安裝

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

5.0 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論，但會優先參考最新的評論。
  • 5 5 顆星
    100% 的評等為 5 顆星
    (3)
  • 4 5 顆星
    0% 的評等為 4 顆星
    (0)
  • 3 5 顆星
    0% 的評等為 3 顆星
    (0)
  • 2 5 顆星
    0% 的評等為 2 顆星
    (0)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)
檢視所有 3 則評論

最近的評論

ThirdLove

評等
5 5 顆星
已張貼
2020年10月8日

We have been using the Shopify integration into Kustomer for quite sometime now, and its made things so much easier. Shopify being such a heavy site can be very taxing on the computers we use. With the integration into Kustomer, its allowed us to minimize the amount of tabs running at once keeping our machines running well. The speed at which we see the information is also great, no need to wait for long load times.

HopSkipShop

評等
5 5 顆星
上次編輯時間
2020年9月25日

It is great to be able to see our store order information directly in our customer service platform. We're able to answer questions faster, and with less cross-communication. Our customer support team has all the answers to store questions without having to log into Shopify directly.

Falcon Golf

評等
5 5 顆星
已張貼
2020年6月12日

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

檢視所有評論