Kustomer

Kustomer

by Kustomer

Omnichannel Customer Service Platform

5.0 of 5 stars(8 reviews)

Powerful Agent Dashboard

Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service

Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration

Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.


About Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

See the app in action

Explore how the app works in an example store.

View example store

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Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (8)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Little Bundle

I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!

Pura Vida Bracelets

Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.

The DB Method

Kustomer makes it super easy to see orders from someone who emails or calls us, and even edit/refund/change the orders within the interface so we don't need interrupt our workflow and leave the tool to accomplish something. They're consistently improving it as well.