Customer support
Kustomer

Kustomer

by Kustomer

Omnichannel Customer Service Platform

5.0 of 5 stars(3 reviews)
Free to install. Additional charges may apply.
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Powerful Agent Dashboard

Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service

Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration

Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

About Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

Powerful Agent Dashboards

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp. 

AI-Powered Customer Support

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.

Manage Your Team and Measure Success

  • Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
  • Identify users based on order history to focus agents with order-specific customer queues. 
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.

See the app in action

Explore how the app works in an example store.

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Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
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Most recent reviews

ThirdLove

Rating
5 of 5 stars
Posted
October 8, 2020

We have been using the Shopify integration into Kustomer for quite sometime now, and its made things so much easier. Shopify being such a heavy site can be very taxing on the computers we use. With the integration into Kustomer, its allowed us to minimize the amount of tabs running at once keeping our machines running well. The speed at which we see the information is also great, no need to wait for long load times.

HopSkipShop

Rating
5 of 5 stars
Last edited
September 25, 2020

It is great to be able to see our store order information directly in our customer service platform. We're able to answer questions faster, and with less cross-communication. Our customer support team has all the answers to store questions without having to log into Shopify directly.

Falcon Golf

Rating
5 of 5 stars
Posted
June 12, 2020

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

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