Kustomer
Omnichannel Customer Service Platform
App highlights
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Speed tested: no impact to your online store
Key values section
Powerful Agent Dashboard
Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.
Automated Self-Service
Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.
Turnkey Integration
Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.
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App details
Kustomer
Launch date
Kustomer
Launch date
Pricing
See all pricing optionsExternal charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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Haldi Inc
Location United StatesTime spent using app About 1 yearWe've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
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Pax Labs
Location United StatesTime spent using app 8 monthsWe chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.
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AXIL
Location United StatesTime spent using app About 1 yearOur company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
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