Kwik COD & Checkout

Be careful of using this app. We had only installed this app on our website, but were not able to get it working, and the kyc was incomplete as well.

We were still charged though not a single order was placed through Gokwik checkout app. Also they added something called address prefill charges, though the app was not active on our website's theme. They were not able to explain the charges when we contacted them. It's really disappointing though as we had great expectations from them.

I installed Kwik COD & Checkout app but never received a single order through it. I even uninstalled it, yet I was still charged ₹859.48 on 8 May 2025. I also sent them an email, but received no reply from their team.

This is highly unprofessional and unfair. Be cautious before installing this app.

We have been using GoKwik COD for over a year now and was working fine with whatever limited features they offer. However, over the last 2 months, we have noticed a functionality issue with cancellation of COD orders in their app with stock not getting added back to inventory even though restock option is selected. Their support staff, Ankush claimed it was not their fault and closed the ticket. After sharing more specific information and how the app should work, they realised the issue but are now ignoring it.

Time to get rid of GoKwik and look for another working app.

One of the most Horrible Painfully Slow experiences using any app till date!!!!
Especially the worst KYC activation and some strange CPV processes which takes 2-3 weeks and multiple steps, that we have never faced even with major payment gateways and other systems.

Despite approval after such a long wait we it does not work out of the box...
The app is so buggy and has no logical flow in configuring it!!
If you want to set something it is not done on Shopify Dashboard and it will redirect you instead to their dashboard, and to access it, you will have to use OTP to sign in every time you want to change something.

Also you will need to install two other Kwik apps along with this.

I have reviewed my bill for this month and noticed an extra charge of ₹2,916.12 for Kwik COD & Checkout service that I have not used. I did not request, activate, or intend to use this service. This seems to be an error, and I kindly request you to review my account and remove this incorrect charge from my bill.

Please confirm once the correction has been made.

Unable to remove from my store, having issue while uploading the KYC documents ,

Customer support does not exist. I completed all the onboarding steps, but no one responded. Seems these positive reviews are fake or doubtful. I reached out to the support team via email, but never received a response. I had to uninstall the app. Based on my experience, I would not recommend this app.

We cannot use it for 2 months because for the past 1 month waiting for KYC approval, and every time they say someone from the KYC team will call or mail you. Dont know if some major issues there how many days they will take to respond

Persisting issue on KYC submission due to automated system which is detecting anomalies. Yet no response or resolution despite promising resolution within hours.

Did you know you have the most third-class support team? We activated GoKwik payments on our website and started getting errors. When we contacted support, one agent told us that our KYC wasn’t completed. Later, another support agent confirmed that our KYC was actually completed but refused to assist with the payment issue, saying he could only help with the COD feature. Extremely unprofessional and unhelpful support. Instead of solving issues, they just pass the responsibility around. Would not recommend!