KwikPass: OTP‑login & Popups

Excellent customer support, very quick reply time to resolve concerns of customers. App is very user friendly, admin panel navigation is also easy to understand for executing the requirements.

The service itself has potential, but the support experience has been disappointing. I’ve been stuck on an issue for over two weeks without a proper resolution. Hoping they improve their response time and customer support quality.

We’ve seen great visitor identification results with Kwik Pass, which has really helped boost our business. A must-have for all E-Commerce Brands. Special thanks to our AM Riya, who has been genuinely helpful in guiding us and helping us understand the platform.

Excellent Support from Rahul Kumar
I had the pleasure of working with Rahul Kumar from the Onkkwik Engage support team, and I couldn't be more satisfied with the assistance I received.
Rahul took the time to thoroughly explain how to enable the cancel order button flow in WhatsApp. His explanation was clear, step-by-step, and easy to follow. He demonstrated a deep understanding of the platform and was patient in ensuring I understood each part of the process.
What impressed me most was his ability to break down technical concepts into simple terms, making the implementation smooth and hassle-free. His professionalism and dedication to helping customers truly stands out.
Thank you, Rahul, for your excellent support! Highly recommend his assistance to anyone using kwik Engage

App feels heavily sales-focused, as it repeatedly prompts users to install additional Gokwik apps during setup, which can be frustrating. I have configured the steps, but they are still not displaying correctly. Most of the important features are part of the paid plan, and the frequent display of Pro icons throughout the app feels overwhelming. I was unable to reach the support team via the provided contact number. Overall, the onboarding experience is worse.

KwikEngage has truly revolutionized how we interact with our customers. The WhatsApp automation is seamless — from cart recovery and broadcast campaigns to instant order updates, every feature works efficiently and delivers real results.

A special appreciation to Rahul Kumar from the KwikEngage support team for his outstanding assistance throughout the setup and integration process. He was consistently responsive, knowledgeable, and solution-driven, ensuring every query was handled with clarity and care. His professionalism and proactive guidance made the entire onboarding experience effortless and productive.

I would like to sincerely appreciate Rahul Kumar from the KwikEngage Support Team for his outstanding support throughout the entire process.

He was extremely helpful in assisting us with setting up and making our KwikEngage flows live. Rahul was always prompt in his responses, explained things clearly, and whenever I felt confused, he patiently guided me and even provided support over calls to resolve issues quickly.

His proactive approach and deep understanding of the system made the whole experience smooth and stress-free. Truly a great support experience, kudos to Rahul and the KwikEngage team!

Best For Account Managment & Free Plan

UPDATED REVIEW

Only updated as correct direction and guidance received from Tousif B from onboarding team.

To all those who are thinking to onbaord first get your facts checked about the insights and services to expect.

-1/5 — Very Disappointed with the Onboarding Team

My experience with KwikPass has been extremely disappointing, especially when it comes to their onboarding process and communication. The onboarding team is slow to respond, and when they finally do, their answers are unclear, incomplete, and far from helpful. Instead of guiding us smoothly through setup, they left us confused and waiting for days at a time.

For a service that claims to improve customer experience, their own internal communication is shockingly poor. The lack of urgency, clarity, and support made the entire onboarding process frustrating and unnecessarily time-consuming.

Overall, the onboarding experience alone is enough for me to not recommend this product.

Our experience with KwikEngage was made outstanding thanks to Rahul Kumar’s incredible support. He was consistently responsive, knowledgeable, and proactive, guiding us through every step of the WhatsApp integration with ease. He ensured everything ran smoothly, including automated cart recovery and real-time updates. His attention to detail, patience, and commitment to delivering the best possible experience truly stood out. We’re extremely grateful for his help and highly recommend him to anyone implementing KwikEngage.