LAI Product Amazon Reviews , 1,845 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and customization options. They value its automatic review request emails and intuitive review management dashboard. The ability to display star ratings and review snippets on product pages is noted to influence buyer decisions and boost conversions. The app's support for photo and video reviews, which are showcased on Google, is also appreciated. Customer service is praised for its responsiveness and effectiveness.
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Horrible.
I would NOT recommend this app and I suggest you do not to waste your time installing it. I have doubts it is legit, because the email automation to ask for reviews wasn't working, nothing was working actually, and immediately they wanted to have full access to my account. You better be very careful giving blind access to your shop. Who knows what they are doing?... The app doesn't work as it is supposed to. And while installed I received reviews but they delete them when you uninstall the app. Stay away.
Hello, this is Jillian from LAI Support team.
First of all, I would like to apologize for all dissatisfying experiences you have with our app, especially on required steps to activate emails. For more details about this email issue, I sent an email to r****v@hotmail.com, we extremely hope you can check and reply to us.
Secondly, Collaborator access to stores is a feature provided and protected by Shopify. We cannot and will not harm your store with any actions. Requested sections for the access are sufficient to assure that we can solve your query.
Lastly, our app removed all code and related data from your theme to prevent any unexpected issues because after the uninstallation, we cannot maintain those data carefully as if you still used LAI. Instead, we provide an Export feature that allows you to use imported reviews when you need.
We hope you to give us another chance to deliver our best services.
We honestly wait for your response.
really bad. they dont load on my website. i have tried every thing. in fact the few reviews that upload have pictures that repeat themselves
***Update:
Hi there,
Our team has sent 3 emails to you since Sep 24 but hasn't heard any responses from you yet. If you can receive this message, please check your mail box and let us know so that we can support you further.
We love to hear from you soon,
Carla
--------------------
Hi Admin,
Our team is sincerely sorry for your unhappy experiences with our app. We fixed your problem immediately as soon as you have left feedback. Everything now is OK.
We have created a support ticket from support@smartifyapps.com to handle your issue, please check your email inbox.
Not even one star. This app is not good, Messed up all my code twice after I installed it I was unable to change my varience colors and image changes stopped working and my product page was hanging, After I uninstall also I have to completely reinstal my theme for my site to work. Dont use this.
Update:
Hi, could you please check your mailbox and let us know? I look forward to hearing from you.
Carla
------------------
Hi there,
We're so sorry for the unhappy experience you're having. It's 6 AM here and our team is investigating the problem to fix it. I have also created ticket number 2088 to support you further. I'll update it with you shortly.
Regards,
Carla
This app doesn't even have the basics like word filtering. You may consider this app if you want to let your customers know that you are dropshipping from Aliexpress.
Hi Tendize team,
Thanks for sharing your thoughts with us. I am Janice from LAI Support. I am sorry for any inconvenience that caused you. This feature is still being developed. I already contacted you over live chat because I believe that we can find a workaround for it. I am looking forward to hearing from you soon!
This app won't get off my Shopify store after I have uninstalled it! It is on my THEME and I cannot get it off or out of my store. It is preventing my new review from even showing up. If anyone knows how to delete this completely, please let me know.
I do NOT RECCOMEND! F**ckin HACKERS!!!!!
Hi Oliver,
This is Nate from LAI Customer Success team.
I'm really sorry for your unhappy experience. I've already sent a collaborator request to your store, please accept our request so we can quickly help you with the code removal process.
We also have this feature available within the app UI, but we can not use this since you have uninstalled the app.
I've sent you an email with ticket #12948 for more information on this. I hope to hear from you soon so we can resolve this issue together asap.
i cant uninstall this app, dont have any button to uninstall and also dont have another languages just english.
Thank you for your feedback.
Our app now allows customers to remove codes in just one button. The multi-language feature has already released.
We are truly sorry for your unhappy experience. We sent you an email to offer support, hope you could give us another chance.
For further discussion, please reach us via support@smartifyapps.com
Hi, this is Jillian from LAI Support team.
May I know what difficulty you dealt with LAI app? We sincerely would like to figure out and resolve your problems if any.
We'd much appreciate your response.
Best regards,
Jillian Le from LAI Product Reviews team.