langify ‑ translate your store

I am trying to reach langify for one week and couldn't get any support. Can anyone say if it is still working or not? I like to install it to my site but if I couldn't learn the prerequirements how can I do that?
Edit : Somehow langify support team didn't receive our email so they respond to our questions after review.

Hi.
Thanks all for the supporting team who are very responsive, and helping in each detail when we asked, the app is very useful. Thanks all.

Good customer support but would be better if they can provide live chat support . when it comes to image translation this is app is the best.

My template does not seem to be the best to ease the translation process while using Shopify, but the assistance service is great! The people at Langify have made it much easier to make the transition to a bilingual website, which is imperative for my business. I believe Langify is the best app out there to translate your website efficiently! Plus the cart can now be translated!

Easy to use and plenty of online help from third parties for those of us who are not into web development. The Langify support team helped me customise the language dropdown to suit my site; this whole process took less than 2 hours - amazing service!

Be careful, before uninstall the app you have to "un-publish" your theme in Langify. If you do that, the rest is a very good app. The best, the customer service, they will help you a lot.