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Contraté la suscripción básica de Langify, pero decidí desinstalarla al día siguiente debido a su mal funcionamiento. Sin embargo, me han cobrado a pesar de no haber utilizado la aplicación. Solicito una aclaración sobre el motivo de este cobro y exijo el reintegro del importe cobrado indebidamente. Aprecio una pronta solución por parte del equipo de soporte.
The app is not always ultra easy to use but the support team is extremely fast and helpful to solve any issues.
Doesn't translate everything on other apps that you have to use within shopify. Doesn't work with for example Judge.me review app or Pagefly.
It translates part of the text and then skips an entire section for no reason. No matter what I do it doesn't work.
The other thing is that they don't have a chat support. An app this big and pricy really should invest some of that cash in a chat support. I mean, even a small company like ours have a dedicated chat support.
Great app, but more importantly AMAZING support.
Highly recommend it. Thanks for the help Vera
Scam already uninstall but still charging me
Thank you for your feedback. We understand your concern regarding the charges after uninstalling the app. Please allow us to clarify that Shopify handles all app payments, and it is their standard procedure to charge for any started billing cycle. This can sometimes lead to overlaps, which we unfortunately have no control over.
We have already processed a refund for you. If you have any more questions or need further assistance, please do not hesitate to reach out to our support team. We're here to help!
Best regards,
The langify Team
Got a good and quick help from the customer service!
The support is super helpful and fast!
I can only recommend it.
Amazing Team to work with.
Perfect support
Great App and even more incredible, lightning fast support team!