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Support is most of the time very quick and effective! We recently changed to Langify V2 and it's great! I would recommand Langify instead of Weglot.
Overall the APP is pretty good. There is few littles thing we cannot do at this point but they are very minor. Such as translating the Shipping option at the checkout. If you put a carrier name such as Fedex then this little bug won't affect you.
I have to say Johannes from their support team give an 11/10 service. She was very professional and she know what she is doing. At the end all of the bugs were fix very quickly.
I spoke to Jerome, Sabrina & Vera, excellent service and fast responses. Although I have not used the app yet, I am confident they are capable of rectifying any issues.
Had some trouble setting up the language switcher on the Testament theme, call for help and the support team helped me in no time. Many thank's to Jerome from the support team!
Best Language Switcher App on Shopify.. and Johannes is really awesome supporter.. Thanks a lot guys
I've used Langify on 3 Shopify projects so far. It is an absolute must-have if you want to run a multi-language store since Shopify isn't built for that.
While the app itself is sometimes hard to use, especially if you have a lot of data, the developper makes up for it with very well made guides and an incredible support team. Most requests are answered within the hour and the team is always ready to help you edit your theme if needed.
One of the solution we found to manage the product data was to install the Metafield2 app. It integrates well with Langify product data and lets you export and import the same metafields that are used in Langify. So you get a nice data sheet to work with.
I have been looking for a good translation app for a long time, because you don't want to rush it and then have to re-do everything, right? LANGIFY is GREAT. It is compatible with Shopify's multi-language feature, very easy to use and the customer support is MEGA FAST & FRIENDLY! they even have a couple of support guys/gals from Germany who offer to continue writing in German once they see you are from a German-speaking country. All in all: GREAT!
All I can say is 'wow'. The team is extremely supportive and helped me out fix a minor issue on our page (I'm not a developer so this was extremely helpful). And even though I talked to so many different people (Francesco, Sabrina, Johannes, Wolf) it didn't feel like it at all. I got super fast responses and the problems were immediately fixed. They must have an entire support village full of helpful coders somewhere to do that XD Thanks so much!
Such a good customer support. They helped me at so many technical problems of my theme. WOW, 5 stars!
We recently used Langify to translate our store into German. Everything worked smoothly and the support was exceptional & pro-active - they helped to customize the language switcher so it fully matches the visual appearance of our store. Would definitely recommend this app to anyone who's looking for a translation app with stellar support!