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Ihad some issues with the first level of support , it's a big waste of time since it transpires a lot uf unexperience. Then when the issue was escalated to an advance support it was solved quickly and without the typical annoiyng over communication. The app is great , I am using it for many years now.
I'm not always super satisfied with the app in itself but I have to say that the customer service is unique and very fast so overall I'm satisfied
Well functioning, easy-to-use simple application for translations. Really good support team above all.
Good customer support but would be better if they can provide live chat support . when it comes to image translation this is app is the best.
We have a shop in 5 languages and had quite some struggles to get every part translated correctly, especially when our content changed frequently. We were almost about to quit the app. Now that our content is changed less frequently, and since the support got better and we are hoping this trend continues so that we can keep Langify.
Nice app, perfect for our grooming store :-)
5* For Customer Service. 4* For the App Overall. Customer Service handles issues very fast and is very friendly. Sometimes it is quite circumstantial to translate content from pagefly.
Translating a whole website into another language including collections, products and blogs is a long and daunting process. Langify, with its structured sections has made it much easier than I thought. I too have to add what all the reviewers say is that the support is excellent. Johannes answered all my queries and doubts months before I installed the app. The App is really easy to use so you just need to translate and not worry about any technicalities. For me the pre-installation support helped me a lot so I did not have to ask too much during the translation process. The translation is not automatic it is manual so the most important thing is to find the best possible translator sites on the internet to give the right meaning, not just translate. A bad translation is a real turn off for customers.
Have used this app for a couple of years now. I sometimes have issues with text not being translated but overall I'm very happy with the app.
On a couple of occasions I've reached out to customer service and have always received super fast and very helpful responses (5 stars for customer service!).
Eventhough there was a bug with the language switcher, the service was really reactive, responded in a few minutes and resolved the issue in less than an hour.
Except for this issue, Langify is a great tool that helps us lots.
Cheers!