Sprache übersetzer ‑ LangShop

Hi BINS AND BOXES,

Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration.

We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered.

1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet.
If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side.

2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically.
We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way.

3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app.

We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users.
Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you.

Best regards,
Langshop team

Hi SOU・SOU netshop,

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that our app has not met your expectations. We'd like to address each of your points to provide clarity:

1. Automatic updates
You’re correct that the app does not auto-translate updated content. At the moment, automatic translation can only be enabled for newly created products and collections. Any later edits must be triggered manually from the user side. We understand this may be inconvenient and are actively exploring improvements.

2. New products translation
Please let me clarify that new products are created in Shopify. If a new product is duplicated from an existing one and automatic translation is enabled for new products, Shopify sends us the duplicated information, and the translation is duplicated as well.
Since automatic translation runs only once (at the moment the new product is created) it’s best to create new products from scratch instead of duplicating and editing afterward.

3. Export
Currently it's not possible to select all products with a specific vendor, to our regret. We understand how this can be frustrating when working with larger catalogs and vendor-specific filtering.
Please rest assured that this feature request has already been passed to our development team and they will be reviewing possible options on how to make it possible from our side

4. Japanese to Traditional Chinese translation
We understand your concern about receiving Simplified Chinese on a Traditional Chinese page. Unfortunately, basic translation engines have significant limitations, including lack of support for several language combinations (for example, there is currently no support for translating Japanese → Traditional Chinese using the basic engine).
For merchants who require precise language variants, especially Traditional vs. Simplified Chinese, we recommend using a pro translation engine to ensure correct results.

5. Customer support experience
We sincerely apologize if our follow-up process fell short, this is not the experience we want to provide.
If you’re open to it, we’d really appreciate another chance to assist you directly.

We genuinely appreciate your detailed review. Even though your experience was not positive, your feedback helps us improve the app for all merchants. We take this feedback seriously and are continuously working on improvements based on user needs.

If you’re willing, please reach out again and we’ll be happy to look into your specific setup and help resolve the issues you encountered.

Best regards,
Langshop team

Hi Kitchen by Nature®,

Thank you so much for your 5-star review!
We’re thrilled to hear that our support team was able to assist you and make your experience smoother. Your kind words mean a lot to us, we’ll be sure to share your feedback with the team.

If you ever need more help, we’re always here for you.

Best regards,
Langshop team