LangShop AI Language Translate

Hi Charlie's Fishing team!

Thank you so much for taking the time to leave valuable feedback!

We're happy to hear LangShop's flexibility and translation quality met your expectations, and even happier to know our support team provided all the assistance you needed!

Please do not hesitate to reach out if you have any questions — the support team is always available through chat or email!

Best regards,
LangShop team

Hello Reyrr Athletics Team,

Thank you for such kind words! We're glad you took your time to explore the features LangShop provides, and are thrilled to hear you are satisfied with the support team's work!
Please don't hesitate to reach out in case any questions arise — we're always available through chat or email.

Best regards,
LangShop Team

Hi SOU・SOU netshop,

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that our app has not met your expectations. We'd like to address each of your points to provide clarity:

1. Automatic updates
You’re correct that the app does not auto-translate updated content. At the moment, automatic translation can only be enabled for newly created products and collections. Any later edits must be triggered manually from the user side. We understand this may be inconvenient and are actively exploring improvements.

2. New products translation
Please let me clarify that new products are created in Shopify. If a new product is duplicated from an existing one and automatic translation is enabled for new products, Shopify sends us the duplicated information, and the translation is duplicated as well.
Since automatic translation runs only once (at the moment the new product is created) it’s best to create new products from scratch instead of duplicating and editing afterward.

3. Export
Currently it's not possible to select all products with a specific vendor, to our regret. We understand how this can be frustrating when working with larger catalogs and vendor-specific filtering.
Please rest assured that this feature request has already been passed to our development team and they will be reviewing possible options on how to make it possible from our side

4. Japanese to Traditional Chinese translation
We understand your concern about receiving Simplified Chinese on a Traditional Chinese page. Unfortunately, basic translation engines have significant limitations, including lack of support for several language combinations (for example, there is currently no support for translating Japanese → Traditional Chinese using the basic engine).
For merchants who require precise language variants, especially Traditional vs. Simplified Chinese, we recommend using a pro translation engine to ensure correct results.

5. Customer support experience
We sincerely apologize if our follow-up process fell short, this is not the experience we want to provide.
If you’re open to it, we’d really appreciate another chance to assist you directly.

We genuinely appreciate your detailed review. Even though your experience was not positive, your feedback helps us improve the app for all merchants. We take this feedback seriously and are continuously working on improvements based on user needs.

If you’re willing, please reach out again and we’ll be happy to look into your specific setup and help resolve the issues you encountered.

Best regards,
Langshop team