LangShop AI Language Translate

Hi BINS AND BOXES,

Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration.

We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered.

1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet.
If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side.

2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically.
We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way.

3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app.

We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users.
Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you.

Best regards,
Langshop team

Hello CAPELIN CREW team!

Thank you so much for taking the time to mention some of the LangShop features in your review!
We are delighted to hear that you were satisfied with the assistance provided by our support team. Should you require any further help in the future, please do not hesitate to reach out — we are always here to support you.

Best regards,
LangShop team

Hi there, Misciano

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.

We’d like to clarify that LangShop itself does not manage redirects, URL structures, or SEO indexing. The app’s main purpose is to translate and localize text values that are stored in your Shopify store (such as product titles, descriptions, menus, and other translatable fields including SEO).

All redirections and URL behavior are handled by the Shopify platform itself and depend on its native multilingual and domain setup.

If your store generated redirects or 404 pages, it’s very likely related to Shopify’s language subfolder configuration or third-party SEO settings, not LangShop. We recommend reviewing your Shopify markets and domain settings, as incorrect configurations can cause duplicate URLs or broken links.

Our team will be happy to help you review LangShop setup and ensure everything is working smoothly from our end. Please reach out to us directly via in-app chat or email with additional details.

Best regards,
LangShop Team