LangShop AI Language Translate

Hi Mammashop.dk!

Thank you for sharing your feedback.

We're glad to hear that you like the app overall and appreciate your understanding of some of the quirks.

We also hear your concerns about usability and the pricing change. We understand how frustrating unexpected price hikes can be, especially when you're managing multiple shops.

Auto-translations can be applied to specific fields, such as metafields, titles, and descriptions. However, they are not yet triggered directly from the dashboard. We understand the importance of field selection for auto-translations, and we're happy to inform you that this feature is on our roadmap. We're constantly working on improving it.

We’re committed to providing value, and we hope you’ll give us a chance to make things right or explore how we can better meet your needs moving forward.

We've also reached out to you and would be glad to continue communication if you're interested in further resolution.

If any questions arise, please feel free to reach out to us at any time!

Best regards,
LangShop Team

Hello Kovio!

Thank you for taking the time to share such a thoughtful and detailed review.
We're happy to hear that LangShop has met your expectations in both functionality and user experience. It's especially rewarding to know that our support team made a positive impression.

Your recommendation means a great deal to us, and we remain committed to supporting your continued growth in global markets.

Should you have any further questions or require assistance, please don’t hesitate to reach out. We are here for you 24/7 and always ready to help.

Kind regards,
LangShop Team

Hello welzo,

Thank you for taking the time to share your experience. We are truly sorry you’ve been dealing with 500 Internal Server Error and understand how critical a fully functioning site is for your business.
We take every report very seriously and want to get this resolved for you as quickly as possible.

We’ve conducted a thorough review on our end and want to share our findings:

- We can confirm that Langshop operates strictly through Shopify’s public API and Theme App Extension - no hidden or undocumented methods are used.
- Our logs show that your Theme App Extension is currently disabled. When it’s off, Langshop can’t interact with your theme or trigger any changes that would lead to a server error.
- A 500 status code signifies an internal server issue within Shopify’s infrastructure. Since our requests conform to Shopify’s documented workflows, and consistently succeed in other stores, the root cause is almost certainly on Shopify’s side.
- Langshop operates strictly within the boundaries of the official Shopify API. We do not have access to or visibility into Shopify’s internal page rendering processes, nor do we possess tools that would allow us to diagnose such server-level issues independently.

With that information, we will continue collaborating directly with Shopify’s support team to ensure they have everything needed to diagnose and fix the server-side problem.

Thank you for your patience! We will keep you updated on our progress and appreciate the opportunity to set things right.

Best regards,
LangShop team

Hello Productkeys-uk

Thank you for sharing your feedback and experience with LangShop. We're sorry to hear that you are disappointed with the recent changes to our pricing plans.

Please note that we did not automatically switch customers on the old plan to the new pricing. The pricing plans for your store remain unchanged.

We tried to contact you regarding the issue, but didn't receive a response.
Could you please check your emails? We would love to resolve this issue if you give us the opportunity.

Best regards,
Langshop team