Lantern AI Quiz Builder

We’re sorry to hear about your frustration and wanted to clarify a few things regarding billing. All billing for Lantern is handled entirely by Shopify, not by us directly, and there’s no clause where charges are waived simply because a quiz hasn’t been published yet. Every plan includes a 14-day free trial, and in this case, the app was installed on June 20th, so the trial ended on July 4th.

At the time of your review, no charge had actually been processed . To help, we’ve already issued app credits so you have more time to get your quiz launched without additional costs.

We’ve also tried to reach out via multiple channels to clarify what seems to be a misunderstanding but haven’t been able to connect. If you’d like to discuss this further or need more time to get set up, please contact us at support@trylantern.com or via the app’s live chat. We’re happy to help and hope we can turn your experience around.

We appreciate your review and completely understand that our app was not good enough for your needs - we strive to add multiple features and improvements every week. However, there are two important corrections we would like to make regarding your claims: you were not billed for using our app as we offer a 14-day free trial; the delay between your first message and our reply was 17h. We genuinely regret that we were not able to respond as swiftly as you would have liked in this instance, but we always reply within one working day, as timely customer support is one of the core values we are proud to offer. Thank you again for your feedback.