
Lantern AI Quiz Builder
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (123)
优化
-
按评分
i got charged even though im just now today able to finally upload it to the site
Hi there,
We’ve tried to reach out to clarify things, as we believe there may have been some confusion around billing. We’d love the opportunity to speak with you directly to better understand what went wrong and see how we can make things right. Our team has already been in touch and is always happy to help. Please feel free to reach out via our live chat or email us at support@trylantern.com.
We’d truly love to turn this experience around for you.
For an app that bills you quite substantially per month, they don't bother even to reply to live chats or respond within 24 hours... it's not good enough...
We appreciate your review and completely understand that our app was not good enough for your needs - we strive to add multiple features and improvements every week. However, there are two important corrections we would like to make regarding your claims: you were not billed for using our app as we offer a 14-day free trial; the delay between your first message and our reply was 17h. We genuinely regret that we were not able to respond as swiftly as you would have liked in this instance, but we always reply within one working day, as timely customer support is one of the core values we are proud to offer. Thank you again for your feedback.