Lara Google Analytics (GA4)

Thanks a lot for your review.

感謝您提供寶貴的意見，很抱歉得知您在使用我們的應用程式時遇到與 Simprosys Google Shopping Feed 衝突的問題。

雖然我們致力於確保本應用程式能與大多數 Shopify 應用順暢運作，但由於 Shopify 平台上應用眾多，我們無法逐一測試所有應用之間的相容性。

不過，您可以透過快速的方式來解決此問題：您只需在本應用的設定中停用 GA4 追蹤代碼插入功能，如此一來，本應用便只會用於監控流量，而不會影響其他應用所安裝的 Google Analytics 代碼。

若您需要任何協助，隨時告訴我們，很樂意為您服務！

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Thank you for sharing your feedback. I'm sorry to hear about the compatibility issue you've experienced between our app and Simprosys Google Shopping Feed.

While we strive to ensure our app works smoothly with most Shopify apps, due to the extensive range of available apps, it's unfortunately not feasible for us to test compatibility with all of them individually.

However, there's a quick solution you can apply: You can disable the GA4 tracking code insertion from our app's settings. This way, our app will only monitor traffic without affecting your existing Google Analytics implementation installed by another app.

Please don't hesitate to reach out if you need any assistance applying this solution—I'll be glad to help!

Lamento sinceramente que hayas tenido esta experiencia y comprendo totalmente tu frustración.

Por lo general, el proceso de reembolso implica desinstalar primero la aplicación y luego notificarnos para que podamos proceder con el reembolso o aplicar créditos en la app. He visto que ya desinstalaste la aplicación, por lo cual he emitido de manera proactiva un reembolso completo en forma de créditos.

Siempre nos esforzamos por ofrecer un servicio excelente, pero dado que los reembolsos son gestionados a través del sistema de Shopify, no recibimos automáticamente notificaciones sobre problemas a menos que nos contactes directamente. De haberlo sabido antes, con gusto lo habríamos solucionado de inmediato.

Gracias nuevamente por tu comprensión y no dudes en contactarnos si podemos ayudarte en algo más.

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I'm genuinely sorry to hear about your experience, and I completely understand your frustration.

Typically, the refund process involves uninstalling the app first and then notifying us so we can promptly process your refund or issue app credits. I noticed you've already uninstalled the app, and I've proactively issued a full refund in the form of app credits for you.

We always strive to provide excellent service, but since refunds are handled through Shopify's system, we're not automatically notified of issues unless you reach out to us directly. Had we known earlier, we would have happily resolved this immediately.

Thank you again for your understanding, and please don't hesitate to reach out if there's anything more we can do to assist you.