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Absolutely thrilled with the LayOut Hub app on Shopify! As a newbie in website building, I couldn't have asked for a better tool. The Pro plan is worth every penny – not only does it offer fantastic features, but the team's support is exceptional. Sophie and Jesse were absolute lifesavers! Whenever I encountered hurdles or had questions, they were right there to assist, responding promptly and providing real-time solutions. Duke deserves special recognition though – he walked me through troubleshooting multiple components, patiently guiding me every step of the way. With LayOut Hub, website building has become a breeze. Highly recommend to anyone looking to create a professional and polished site with ease!
Dear, I'm Duke from support team.
Thank you so much for taking the time to leave us a rating!
We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction.
Thanks again for choosing us!
Best regards,
Duke | LH Customer Success Team
Great app! Cass have helped me through some problems and fixed it right away! Great customer service. 5 stars!
Great page builder with a lot of options.. great support specially Cass, very friendly !
Dear Laura,
I'm Cass from support team.
Thank you so much for your kind words.
It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.
Best regards,
Cass | Customer Success Team
Super helpful customer services. Fast, Quick, Easy
Dear Jessica,
I'm Cass from Layouthub app.
Thank you very much for taking the time to leave this truly meaningful review. We are so lucky that you trust us to use our products.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Cass | Customer Success LayoutHub Team
Awesome support!
Customer service was speedy and efficient. Their live chat is great!
Hi there,
Thank you for your positive feedback!
We're pleased to hear that our customer service was speedy and efficient, and you found our live chat to be great.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience remains smooth and efficient.
Best regards,
Jesse | LayoutHub Support Team
Kian was great and helped me with exactly what I needed.
Great app for an online store, with great customer service,very fast and helpful. Definitely recommend this app !
Hi Silvia,
Thank you very much for your kind words. We are so lucky that you trust us to use our products.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Cass | Customer Success LayoutHub Team
We managed to create a great looking page using LayoutHub. We had a tricky issue that we couldn't work out and Kian from support was really helpful and managed to get us sorted! Thanks.
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all.
My suggestion: Just call the app "500 Server Error", would be more honest.
The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there,
First we are very sorry for your bad experience with the app.
Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024.
Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email support@layouthub.com and send us the invoice.
Thanks and again we are very sorry for your bad experience with the app.
Best regards,
Anthony | Layouthub support team