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I tried for an hour to use this app finally reached out to customer service and they were very unhelpful and kept telling me the feature that's supposed to be available for the free plan won't work unless I am on a pro plan. It wouldn't publish anything whatsoever. I checked the reviews to see if anyone else was having my issue and saw one disturbing issue about them sending threatening emails so I deleted it. smh. Get a different app
We apologize for the inconvenience you have experienced while using our app. And I want to correct a bit of information, that the insert to top or bottom page feature https://tppr.me/4J0Nm is available with the Free plan, not just Pro plan.
Also, we just tried to check the issue that you face but seem you have uninstalled the app. If possible, please re-install it, we will help you check it and find what the cause. We are not sure but We guess you created the page by inserting the section from the app into an existing page in Shopify, but that page has been deleted or no longer exists so you got that error when publishing the page.
Can we have a chance to serve you please?
Great app, does what i need it to do, was having trouble setting up a page but chatted with Andy on Live chat and he help sort my problem out really quick and easy. Great service thank you.
I spent three hours making a landing page on the free version but wasn't ready to publish it. I returned to it to discover that none of my work was saved. I didn't even get a warning message. Biggest waste of time!
I have been using this app for a while now and they can not recommend it enough! The best part is the super friendly and quick chat support. The only thing i would like for them to approve on would be to introduce independent elements that can be dragged and dropped instead of fixed templates.
SINCE I WROTE MY REVIEW ABOUT THIS APP, THEY STARTED SENDING ME EMAILS AND MESSAGES THREATENING ME AND HARASSING ME, THEY ALSO WROTE FAKE COMMENTS ABOUT MY PRODUCTS AND MY STORE I HAVE PROOFS, THEY ASKED ME TO TAKE DOWN MY REVIEW, I WONT TAKE IT DOWN.
they say that they offer free plan, they let you use the app and work but when you try to save your work they ask you to upgrade in order to save which means you waste hours working for nothing
First of all, we're humbly sorry for the inconvenience caused by our app. You totally have the right to leave a review. But can you please allow our support staff to handle all of your issues?
We're trying our best to improve our app on a daily basis. Regarding the update issue that you're facing, the FREE page creation limit is 3 and it is listed clearly on the Shopify App store. If your number of pages exceeds this limit then the system will automatically generate the ` Upgrade Your Plan ` Notification.
Update: We're willing to compensate as much as we can so can you please respond back to our emails? So, we can fix the issues.
Thank you
BEWARE! They have a FREE theme so you can test out and see if you like it. Not sure where all these reviews came from because everything was blank and it wouldn't let me even see what the pages would look like, even their templates. Then when asking them they tell me I need to save it so they can see the bug to fix it. Did I mention when saving it you have to upgrade and pay?! So your app isn't working and you want me to app because it's literally not working at all?! Literally the worst app I have ever came across on Shopify. Be careful. Also If they have this major of a bug for even TRYING to see content I can't imagine what actual visitors would see
Hi,
On behalf of the team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Regarding the blank issue, I tried to check on my store and some other stores but I didn't see the same issue. Seems there is a bit of conflict between the theme and the app. If possible, please reinstall the app and give us a chance to check the issue again and solve it.
And about the notice when saving the page, I see you created a product template and it is available on the paid plans only. With the Free plan, you can create 3 standard pages. This is mentioned on Shopify store as well as in the app backend, so you can check our pricing plans for more detail. I'm sorry if the information is not clear to you.
I sent you an email and I hope you can give us a chance to check and solve the issue. Looking forward to hearing from you soon.
Best Regards,
Dilys - LayoutHub Team
My experience with the application so far has been very positive. The support has been great in answering my questions and helped me better understand how to make the changes myself moving forward.
GREAT CUSTOMER SUPPORT. While I had multiple issues with creating a product page, I was always given quick and helpful customer support. While there are some small issues with the layouts, you can rely on the staff to help create a page that works for you.
The layout is a lot cleaner than other page building apps, and the assistance (chat) is really helpful. They helped me fix any frustrations I had or things I was stuck on. I asked for some customizations and not only did they fix them, they found other things that were off with my page and offered to fix those at well! 10/10!!!
I had wonderful assistance from the live chat. She made short video tutorials to help me answer some questions. The app is very user friendly and has made a huge difference to my website.
The customer support is amazing. Every representative is professional and extremely helpful and friendly. Thanks for this amazing app!