Avis (2 961)
Affiner
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Par note
We managed to create a great looking page using LayoutHub. We had a tricky issue that we couldn't work out and Kian from support was really helpful and managed to get us sorted! Thanks.
Customer service was speedy and efficient. Their live chat is great!
Hi there,
Thank you for your positive feedback!
We're pleased to hear that our customer service was speedy and efficient, and you found our live chat to be great.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience remains smooth and efficient.
Best regards,
Jesse | LayoutHub Support Team
Kian was great and helped me with exactly what I needed.
Great. Dominique was great, thank you
Hi there,
It's Dominique from Beae support team. Thanks for the review you left for our app. Your feedback means a lot to us, and we greatly appreciate your trust in choosing our app.
We look forward to supporting you again in the future and providing you with exceptional service.
BR
Dominique
duke from layouthub really helped me with my problems! Excellent support! I would recommend it
Dear,
I'm Duke from support team. Thank you so much for your kind words.
It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.
Best regards,
Duke | LH Customer Success Team
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all.
My suggestion: Just call the app "500 Server Error", would be more honest.
The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there,
First we are very sorry for your bad experience with the app.
Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024.
Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email support@layouthub.com and send us the invoice.
Thanks and again we are very sorry for your bad experience with the app.
Best regards,
Anthony | Layouthub support team
The customer service team is amazing; they are thorough and assist with every single detail or issue that you have.
Nice customer service and highly recommended! I do the new block design with them and feel satisfied with the final results
Hi there,
Thank you for your kind words!
We're delighted to hear that you had a nice experience with our customer service and are satisfied with the final results of the new block design.
If you have more design projects or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience continues to be positive.
Best regards,
Jesse | LayoutHub Support Team
good app!!
Dear Hoang Thien,
I'm Cass from Layouthub app.
Thank you very much for your kind words. We are so lucky that you trust us to use our products.
That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.
Best regards,
Cass | Customer Success LayoutHub Team
Amazing customer service Caroline is amazing. Support is available 24/7 to help with my needs