Avis (2 974)

Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
31 mars 2024

Super helpful customer services. Fast, Quick, Easy

Allure Ave.
États-Unis
13 jours d’utilisation de l’application
LayoutHub a répondu 2 avril 2024

Dear Jessica,

I'm Cass from Layouthub app.

Thank you very much for taking the time to leave this truly meaningful review. We are so lucky that you trust us to use our products.

That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.

Best regards,
Cass | Customer Success LayoutHub Team

23 mai 2024

great help from the live chat staff

Darla & Co
Royaume-Uni
17 jours d’utilisation de l’application
LayoutHub a répondu 28 mai 2024

Hi there,

It's Dominique here from Layouthub support team, thank you for spending time living a meaningful review. We support 24/7 so please don't hesitate to contact if you need help with the app.

Best regards,

Dominique

12 février 2024

Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all.

My suggestion: Just call the app "500 Server Error", would be more honest.

The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)

Wooflinen
États-Unis
5 jours d’utilisation de l’application
LayoutHub a répondu 14 février 2024

Hi there,

First we are very sorry for your bad experience with the app.

Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024.

Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email support@layouthub.com and send us the invoice.

Thanks and again we are very sorry for your bad experience with the app.

Best regards,
Anthony | Layouthub support team

11 février 2024

The customer service team is amazing; they are thorough and assist with every single detail or issue that you have.

4URSKNCARE
États-Unis
Environ 2 mois d’utilisation de l’application
24 février 2024

duke from layouthub really helped me with my problems! Excellent support! I would recommend it

AfterMatch
Autriche
22 jours d’utilisation de l’application
LayoutHub a répondu 26 février 2024

Dear,

I'm Duke from support team. Thank you so much for your kind words.

It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.

Best regards,
Duke | LH Customer Success Team

20 mars 2024

We managed to create a great looking page using LayoutHub. We had a tricky issue that we couldn't work out and Kian from support was really helpful and managed to get us sorted! Thanks.

Distinctly Living
Royaume-Uni
2 jours d’utilisation de l’application
14 décembre 2023

Amazing customer service Caroline is amazing. Support is available 24/7 to help with my needs

RIFLD RINGS
États-Unis
Environ un mois d’utilisation de l’application
22 avril 2024

Awesome support!

MAKEFRAMEZ
Portugal
11 mois d’utilisation de l’application
26 janvier 2024

Nice customer service and highly recommended! I do the new block design with them and feel satisfied with the final results

Metro Mobility Scooter
États-Unis
11 jours d’utilisation de l’application
LayoutHub a répondu 27 janvier 2024

Hi there,

Thank you for your kind words!

We're delighted to hear that you had a nice experience with our customer service and are satisfied with the final results of the new block design.

If you have more design projects or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience continues to be positive.

Best regards,
Jesse | LayoutHub Support Team

30 décembre 2023

This is a great app! The pages are so easy to set up, no need for codes and other confusing features. I had an issue with a FAQ page I created and Dilys was so helpful in fixing it right away. Highly recommend.

Elegant Impressions Bakery
États-Unis
3 jours d’utilisation de l’application