Avis (2 986)
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many of trouble always, it is great service, but too many trouble and support are not 24/7 and not understand "what is exactly problem".
The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.
Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of ...
If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then ...
No thanks, when you start with it, it's made so you cannot easily get out without deleting everything and not only that, it's also hard to get out of the deal without instructions. It should be easy for clients to cancel.
We‘re very sorry for any inconvenience it may have caused you. I saw that our team has given you very detailed instructions for unsubscribe or uninstall the app. Do not ...
Unprofessional when we wanted to delete the app. Didn’t tell us pages will be deleted from the website as well and not only the templates.
Every time I use the app, it automatically edits the THEME.LIQUID and it makes all the sliders on the homepage looks wrong. I tried contacting the support team to let them know the bug almost a year ago and never got a reply. I used the app again today and it did the same. I understand apps can have bugs, but at leat have a support team to address the issues.
Hi there!
I'm terribly sorry for the unwanted inconvenience. But please keep in mind that the majority of apps downloaded via the Shopify add some shortcode into that file so ...
Do not install this app. Every time you change or update your theme all the images will go missing, leaving you to rebuild all of you pages. The support team responds with "Sorry for the inconvenience" - Not willing to assist at all. Literally the worst app in the store. I would highly recommend NOT using this app.
I'm Dilys from LayoutHub support team. I'm really sorry for everything that made you unhappy with our app. We are always trying to improve our app to make sure customers have ...
Hard to get out of the deal, support not understanding what you want and too slow feedback. Not good. It should be easy for clients to cancel ANY subscription.
Poor support except 1 or 2 technical team really usefull. Lot of a bug between mobile and desktop version.
Please read it all, I took time inform you so you don't make my mistake.
Terrible app. Avoid at all cost. Will not recommend do not fall into 5 star reviews. It keeps breaking: break my add to cart, break my bundle app, mobile version slide to the side. I lost a lot money and conversions. Yes, they made me a free month, but i lost conversions so it is more money than 15$. It keeps breaking. It ...