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2021년 3월 27일에 편집됨

many of trouble always, it is great service, but too many trouble and support are not 24/7 and not understand "what is exactly problem".

ハッピーキヌア
일본
앱 사용 기간 거의 4년
2021년 4월 27일

The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.

Kim Smiley
캐나다
앱 사용 기간 3년 초과
답글 LayoutHub개 2021년 4월 27일

Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of ...

2023년 7월 4일

If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then ...

Perlier
미국
앱 사용 기간 대략 3년
2022년 2월 23일에 편집됨

No thanks, when you start with it, it's made so you cannot easily get out without deleting everything and not only that, it's also hard to get out of the deal without instructions. It should be easy for clients to cancel.

heartlegs
노르웨이
앱 사용 기간 거의 3년
답글 LayoutHub개 2022년 2월 23일

We‘re very sorry for any inconvenience it may have caused you. I saw that our team has given you very detailed instructions for unsubscribe or uninstall the app. Do not ...

2023년 5월 4일에 편집됨

Unprofessional when we wanted to delete the app. Didn’t tell us pages will be deleted from the website as well and not only the templates.

Vyno
캐나다
앱 사용 기간 거의 2년
2022년 7월 5일

Every time I use the app, it automatically edits the THEME.LIQUID and it makes all the sliders on the homepage looks wrong. I tried contacting the support team to let them know the bug almost a year ago and never got a reply. I used the app again today and it did the same. I understand apps can have bugs, but at leat have a support team to address the issues.

Mercado Global
미국
앱 사용 기간 거의 2년
답글 LayoutHub개 2022년 7월 5일

Hi there!
I'm terribly sorry for the unwanted inconvenience. But please keep in mind that the majority of apps downloaded via the Shopify add some shortcode into that file so ...

2023년 2월 27일

Do not install this app. Every time you change or update your theme all the images will go missing, leaving you to rebuild all of you pages. The support team responds with "Sorry for the inconvenience" - Not willing to assist at all. Literally the worst app in the store. I would highly recommend NOT using this app.

Mac Shack
남아프리카
앱 사용 기간 거의 2년
답글 LayoutHub개 2023년 2월 28일

I'm Dilys from LayoutHub support team. I'm really sorry for everything that made you unhappy with our app. We are always trying to improve our app to make sure customers have ...

2022년 2월 23일에 편집됨

Hard to get out of the deal, support not understanding what you want and too slow feedback. Not good. It should be easy for clients to cancel ANY subscription.

CUSTOMIIZED
노르웨이
앱 사용 기간 1년 초과
2021년 4월 22일에 편집됨

Poor support except 1 or 2 technical team really usefull. Lot of a bug between mobile and desktop version.

MycardFUT
프랑스
앱 사용 기간 8개월
2023년 9월 6일에 편집됨

Please read it all, I took time inform you so you don't make my mistake.

Terrible app. Avoid at all cost. Will not recommend do not fall into 5 star reviews. It keeps breaking: break my add to cart, break my bundle app, mobile version slide to the side. I lost a lot money and conversions. Yes, they made me a free month, but i lost conversions so it is more money than 15$. It keeps breaking. It ...

lilwalkies
오스트레일리아
앱 사용 기간 5개월