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non fa pagine prodotto e vuole registrazione non si integra con shopify ma in un loro sito
Ciao Esspyluxe,
Mi chiamo Cass Harper e sono il Customer Success Manager di LayoutHub.
Ci dispiace sapere che la tua esperienza con LayoutHub non è stata soddisfacente. Vogliamo rassicurarti che LayoutHub è completamente compatibile con Shopify e che la creazione di pagine prodotto è disponibile nei piani superiori, come indicato nella nostra policy. Ci dispiace per qualsiasi inconveniente tu abbia riscontrato e comprendiamo la tua frustrazione.
Vorremmo avere l'opportunità di risolvere la situazione nel miglior modo possibile per te. Ti invitiamo a reinstallare l’app LayoutHub e a contattarci semplicemente rispondendo a questa email. Siamo certi che potremo trovare una soluzione soddisfacente per il tuo caso.
Siamo a tua completa disposizione e speriamo di sentirti presto!
Un caro saluto,
Cass Harper
Customer Success Manager | LayoutHub
If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.
Dear Perlier,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Thank you for taking the time to share such detailed feedback. We're truly sorry for the frustration and disappointment this experience has caused you.
We understand how upsetting it must have been to be charged for a yearly plan you weren’t actively using, and we regret that our refund policy felt inflexible in your situation. While we follow Shopify’s billing and subscription guidelines, we acknowledge that this policy may not have worked in your favor, and we take full responsibility for not handling your case with more empathy and care.
We also recognize that our explanation regarding support and system maintenance costs likely came across as dismissive and for that, we sincerely apologize. Our intention was never to shift blame, but rather to be transparent about how third-party app billing works on Shopify. That said, we should have responded with more thoughtfulness and followed up with you more promptly, especially after you provided additional context from Shopify.
Although your review was quite some time ago, we noticed that your store is still active, and we sincerely hope your business is thriving.
Since then, I’ve taken on the role of Customer Success Manager at LayoutHub, and we’ve rebuilt a brand new support team from the ground up. The challenges you experienced were under the care of a different team, and we deeply regret that you didn’t receive the level of service you deserved. Over the past few months, we've carefully reviewed our workflows and invested heavily in team training to ensure that cases like yours are now handled more personally, fairly, and respectfully.
Your feedback has helped us improve not only our customer care and policies but also our product. LayoutHub is currently undergoing major upgrades and enhancements and the difference in both experience and support is something we’d love for you to see firsthand.
Although we haven’t yet had the chance to make this right, we would be truly grateful if you ever consider giving us another opportunity. It would be our honor to support you again and show you just how much we’ve grown.
Best Regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
Unprofessional when we wanted to delete the app. Didn’t tell us pages will be deleted from the website as well and not only the templates.
Dear Vyno,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Thank you for your feedback, and I want to sincerely apologize for the inconvenience and confusion you experienced when uninstalling the app. At the time, our communication regarding what happens to live pages after deleting the app wasn’t as clear as it should have been, and we take full responsibility for that. You were absolutely right to expect better transparency from us.
Although your review was from some time ago, we noticed that your store is still active and we truly hope your business is thriving.
Since that time, I’ve stepped in as the new Customer Success Manager and have completely rebuilt our support team. The challenges you faced were handled by our previous CS team, and I regret that we weren’t able to meet your expectations then.
However, we’ve taken that feedback seriously and made significant improvements. Our uninstall flow and help documentation have been updated for clarity, and our new support team has been fully trained to better guide merchants through situations like this.
We’re also investing heavily in upgrading the LayoutHub platform overall, both in features and user experience. The difference today is significant, and I’d love the opportunity to personally assist you should you ever consider giving us another try.
Once again, I’m deeply sorry for your past experience, and truly grateful for the feedback that helped us grow. We’d be honored to support you again and show you how much we’ve improved.
Best Regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
Do not install this app. Every time you change or update your theme all the images will go missing, leaving you to rebuild all of you pages. The support team responds with "Sorry for the inconvenience" - Not willing to assist at all. Literally the worst app in the store. I would highly recommend NOT using this app.
I'm Dilys from LayoutHub support team. I'm really sorry for everything that made you unhappy with our app. We are always trying to improve our app to make sure customers have great experiences.
At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. About the images, we store them in your published theme. If you change the theme, please don't remove the old theme to make the images work well. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best!
Poor support except 1 or 2 technical team really usefull. Lot of a bug between mobile and desktop version.
Dear MycardFUT,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you experienced with our app in the past. We genuinely regret that we couldn't deliver the experience you expected, especially with issues like cross device consistency between mobile and desktop. Only a small part of our previous team was able to support you at the time, and unfortunately, it was not enough.
Although this review was from some time ago, we noticed that your store is still active, and we sincerely hope your business is doing well. Wishing you continued success!
Since that time, I’ve taken on the role of Customer Success Manager and built a completely new support team. We've taken the feedback from customers like you seriously and invested heavily in training to ensure our team is knowledgeable, attentive, and ready to provide top-tier service. I can confidently say that the support and value you would receive from us today is entirely different.
In addition, LayoutHub as a product has been significantly upgraded, and we continue to invest in improving both features and user experience.
Although we haven’t heard back from you via email, we would truly love the opportunity to show you how far we’ve come. If you’re ever open to trying LayoutHub again, I’d be happy to personally assist you and ensure everything goes smoothly.
Thank you again for helping us grow through your feedback. It’s customers like you who inspire real change.
Best Regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.
Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of our reach. . I think leaving a review unrelated to the product is not fair, anyway I am really sorry and hope you allow us to serve you as soon as possible.
Thank you and regards
Awful experience using the app - managed to successfully delete my blog since it was NOT clear what was happening or being overwritten. You cannot test the pages since you can't save them without committing to the £15 per month fee! Script errors appear on the blog worse, there is NO response from the "customer service". Be aware the response has been they have sent many emails. This is not so - the only emails I have received are marketing emails!
I am really sorry for this, we have tried to email and contact you many times but got no response. Can you send an urgent email to support@layouthub.com and also create a staff account to support@layouthub.com? We will help you as soon as possible
Proofs about our emails: we sent you 2 emails to the owner of store https://tppr.me/YWpS https://tppr.me/9Q2QW
Thank you
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all.
My suggestion: Just call the app "500 Server Error", would be more honest.
The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there,
First we are very sorry for your bad experience with the app.
Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024.
Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email support@layouthub.com and send us the invoice.
Thanks and again we are very sorry for your bad experience with the app.
Best regards,
Anthony | Layouthub support team
Maybe this app does the job for most people, but I ran into a simple problem that support couldn't (or wouldn't) fix for several days. The newsletter form does not work and shows an error. First, I waited an hour on the chat for them to solve my problem, and then they realized that they couldn't and transferred the problem to the developers. Since then there has been no information. If they can't fix a little thing like this, how can I trust this app and be sure of support if bigger problems arise??? Maybe it's best to skip it and look for a better app.
Thank you for your feedback!
We’re sorry that you were disappointed that I’ve kept you waiting for so long – we try to provide as much the best service as possible but sometimes things happen out of our control. I hope you will forgive me if I’m not considerate enough. Regarding your problem, our support team noted your issue on 29/7 and it is middle night of Friday in my country as you can see here https://tppr.me/s9MJ4
Our customer support team works continuously but unfortunately our dev team won't work at the weekends.. And they back to work today is Monday
About the form issue on your page, our dev team has checked it but the issue doesn't come from the app side. It is related to the field in your Mailchimp account. To solve the issue: There are two ways:
1.Please follow this document https://docs.couponcarrier.io/article/68-mailchimp---how-to-fix-codes-rejected-with-your-merge-fields-were-invalid to disable the required fields https://tppr.me/v4jez
2.Or please change the name for the fields in our app side with the same name in your Mailchimp's fields.
Thank you for bringing this to our attention!. If there’s anything else we can do for you, please let us know on live chat. We would be happy to assist you further!!!!
BEWARE! They have a FREE theme so you can test out and see if you like it. Not sure where all these reviews came from because everything was blank and it wouldn't let me even see what the pages would look like, even their templates. Then when asking them they tell me I need to save it so they can see the bug to fix it. Did I mention when saving it you have to upgrade and pay?! So your app isn't working and you want me to app because it's literally not working at all?! Literally the worst app I have ever came across on Shopify. Be careful. Also If they have this major of a bug for even TRYING to see content I can't imagine what actual visitors would see
Hi,
On behalf of the team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Regarding the blank issue, I tried to check on my store and some other stores but I didn't see the same issue. Seems there is a bit of conflict between the theme and the app. If possible, please reinstall the app and give us a chance to check the issue again and solve it.
And about the notice when saving the page, I see you created a product template and it is available on the paid plans only. With the Free plan, you can create 3 standard pages. This is mentioned on Shopify store as well as in the app backend, so you can check our pricing plans for more detail. I'm sorry if the information is not clear to you.
I sent you an email and I hope you can give us a chance to check and solve the issue. Looking forward to hearing from you soon.
Best Regards,
Dilys - LayoutHub Team