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Every time I use the app, it automatically edits the THEME.LIQUID and it makes all the sliders on the homepage looks wrong. I tried contacting the support team to let them know the bug almost a year ago and never got a reply. I used the app again today and it did the same. I understand apps can have bugs, but at leat have a support team to address the issues.
Hi there!
I'm terribly sorry for the unwanted inconvenience. But please keep in mind that the majority of apps downloaded via the Shopify add some shortcode into that file so the app can work. Regarding your situation, I've checked your old messages and it seems you've contacted us back in 2020 regarding the "editor showing blank page", which got fixed. There is nothing involved in Homepage issue. Can you please give us a chance to take a look and help you solve that issue? We'll try our best to help you. Our whole team is waiting for you and ready to help at all times. Your understanding and cooperation is highly appreciated.
Hope hearing from you soon!!
I love that they have a lot of great templates. If you need help, they help you and are really nice!!
Super helpful support team! Really nice app. And easy to understand.
Super helpful support team! Really nice app. And easy to understand.
Super responsive support! I am a beginner, so i have lots of questions, they are so quick and so helpful!
I installed this app to help me with building good product pages , this app is very user friendly but when I got stuck with something I contacted to live Chat where I got the help of Andy, he is very helpful he quickly understood and fixed my problem. i am very happy with there support team.
The customer service responds very well and quickly. I ask questions at any time, and someone answers and solves them quickly. I am very patient. Please support them.
Do not install this app. Every time you change or update your theme all the images will go missing, leaving you to rebuild all of you pages. The support team responds with "Sorry for the inconvenience" - Not willing to assist at all. Literally the worst app in the store. I would highly recommend NOT using this app.
I'm Dilys from LayoutHub support team. I'm really sorry for everything that made you unhappy with our app. We are always trying to improve our app to make sure customers have great experiences.
At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat. About the images, we store them in your published theme. If you change the theme, please don't remove the old theme to make the images work well. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best!
Web design choices are many, customer service attitude is very good, what enthusiasm to answer the question
Works well. Thinking to get a premium soon. Customer Support is fast, I like that a lot. Recommend it.
Layouts are beautiful and the team is so quick to respond and have been so helpful. Great customer service, 100% would recommend!