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I really like the app and options. I had trouble publishing; standard page would not completely publish. Cass with LayoutHub fixed the issue for me promptly. That I can appreciate! Other than that, I think this is a tool I could use.
Hi Emma,
Your review not only helps us understand how we're doing but also assists potential customers in making informed decisions. Your input is vital to our continuous improvement efforts.
Once again, thank you for choosing our services and for sharing your thoughts with us. We look forward to serving you again soon.
Cass | Layouthub Customer Success Team
LOVED the online chat support!!!!!! The app may get a better rating once I use it more, not that well versed yet.
Dear Tricia,
Thank you very much for taking the time to leave this truly meaningful review. That is a great motivation for us to keep trying every day.
We are so lucky that you trust us to use our products. We hope to continue to serve you in the future.
Don't hesitate, contact us whenever you need.
Best regards,
Cass | Customer Success Team
I love the app! It makes it so much easier to have a sleeker store without spending alot upfront. With the help from the support staff I was abled to build a high converting store.
Deary EveryDayPeople,
I'm Cass from LayoutHub Team. I hope you have a great day.
Thank you for your review! Your satisfaction is our priority, and we're here to ensure that you continue to have a positive experience with us.
If you have any questions or need further assistance, please feel free to reach out. We're always here to help!
Best regards,
Cass | LayoutHub Support Team
The app offers great Shopify integration, and that’s why we love it, but the actual page designer feels very restrictive compared and inflexible to similar competitors like Squarespace. However, this hasn’t been a problem for us, because whenever we’ve run into a problem where LayoutHub’s default blocks don’t work for us, we’ve always been able to reach out to their support and very quickly get them to do custom design just for us! LayoutHub’s support is incredibly helpful and makes using their app very stress-free.
The app quite easy to use, even if got any issues found they also quite fast respond to me and solve it.
Maria with customer service was pleasant to work with and she did a great job assisting me. Thank you
Intuitive page builder. However, it could use some work in creating custom blocks within each page, as your stuck with the layout of their blocks and have to be a little creative
The customer service is very good Andy, in particular, is smart and AMAZING! I'm still waiting for the dev to solve my issues. If this app were updating its section it was perfect
They need to update the templates according to Shopify
Hi
Thank you for your review and I'm sorry to hear that. Hope you understand we are always happy to help you as much as we can to the extent that the app can meet, even our entire team spent a lot of time for you and helped you a lot in customizing the store from month to month. A lot of customer have used and satisfied with our app, they are satisfied with the features that the app brings. But for you, you are asking for some new features that are too advanced and new designs that highly personalized, even beyond app's limits. And this is really not fair for us when you leave the bad review just for reason we can't do what you ask. Please know we’d like to make this right for you but we don't have enough human to support you that way please.
Again, thank you for your understanding! Also our support team always welcomes you!
They have great customer service, I chatted with Caroline because I couldn't find the save button in the editor, she helped me save the page by hitting the Publish button that popped up in the modal. I was trying to save draft, and then hit publish on the top right. The correct way is to hit publish in the middle of the screen.
Every time I had an issue building the pages, the support team has been very helpful and always available for solving my problems or doubts.