LDT Online Courses
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Unfortunately, the support is not available, changes to course content were reversed overnight and the videos sometimes don't stream at all. The server was also down from time to time, then unfortunately nothing worked at all.
I've been waiting a long time for answers, and support is currently not available at all. What a pity.
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This app looked so promising.
Big issues unfortunately:
- support doesn't react or exist 8/10 times.
- Videos on their server have big issues streaming
- Server is sometimes down and therefore the whole course
- Happened several times: I changed a lesson (content, another video link). Now it changed back to the old content? Please help very urgently!
I am very disappointed. I think I have to find another app :(
Hi there,
Thank you for your feedback.
Through investigation, we learned that our team has responded to your ticket multiple times. We are completely unable to reproduce your issues.
> Server is sometimes down and therefore the whole course
Our servers are not down. We have confirmed that many times.
> Videos on their server have big issues streaming
You was uploaded many large videos (> 100MB). Our app recommends you to create a lower resolution version but you didn't do it.
Screenshots:
https://i.imgur.com/LBYctUB.png
https://i.imgur.com/OtnpRu9.png
It seems like you are on the FREE plan so there is not enough storage to do that for your large videos. We recommend you upgrade your plan to get more storage.
> I changed a lesson (content, another video link). Now it changed back to the old content? Please help very urgently!
Please make sure that you have already saved your changes.
If you have saved your changes, you may need to wait a few minutes to wait Shopify clean the cache.
Best Regards,
LDT Team