LDT Online Courses

This is my first review (with having many apps installed on our site)--this online course app is EXACTLY what we've been wanting to integrate in our site for many years, and finally we have something that really works.

It's very easy to use with the learning curve only being a few hours of investment. I haven't seen any bugs so far. The only negative I would say is it seems the customer service is on the opposite time of the world as the US, but once we got them on the chat (at midnight our time) they were awesome and stayed on with us for almost 45 minutes helping us configure the platform into our site.

Highly recommend!!

We are in the process of transferring our courses to this app. So far, it has been amazing! The interface is very clean and easy to use, and has saved us so much time! It's very desktop and mobile friendly and has a lot of features that others apps don't have. Cade and Bonnie have been amazing at providing us with support and helping us customize the app to fit our branding and aesthetics! Highly recommend this if you want to integrate a course directly into your shopify store.

I needed some customization and made quite a few suggestions. They made the edits and implemented my suggestions, which I didn't even know they were doing!!! They emailed back to advise me the edits and implementation were applied and it looks fabulous!!

Unfortunately, the support is not available, changes to course content were reversed overnight and the videos sometimes don't stream at all. The server was also down from time to time, then unfortunately nothing worked at all.
I've been waiting a long time for answers, and support is currently not available at all. What a pity.

***

This app looked so promising.

Big issues unfortunately:
- support doesn't react or exist 8/10 times.
- Videos on their server have big issues streaming
- Server is sometimes down and therefore the whole course
- Happened several times: I changed a lesson (content, another video link). Now it changed back to the old content? Please help very urgently!

I am very disappointed. I think I have to find another app :(

***

Update (Dec 2024):
- You are exposing my private data in the screenshots in your answer?
- Suppoert: I wrote 8 mails to support@ldtsoft.work in the last four weeks. I got only 1 response (telling me that I am wrong)
- Same again in this answer: Telling me that I am wrong. I switched ALL video links to a Vimeo integration. It worked properly. But it was all undone the next day and I had internal video links again. Please just don't tell me that I am wrong and don't contact me on all those issues that I have. I don't like to write this review but it was my last chance to get help on this app.
- Recommended low resolution is the answer to videos that don't play at all? Even after a 5 minute wait?
- Yes I am still on a free plan. Happy to upgrade once I need more courses and features.
- I asked you for guaranteed uptime of your server. No answer. Send me a protocol at least to narrow down on the issues. There are issues and it won't help to say there aren't.
- Happy to edit this review when you help me finally.

Great app and the customer support is top notch! I am very happy that I chose LDT as the platform for our online courses.