LDT Digital Downloads

I just started using it and I am very pleased with the ease of use. But perhaps THE BEST PART is the responsiveness of the support team. In this digital age so many companies have good products --- sometimes even great products but disappointing support teams.

I am glad to say that LDT Digital Downloads is NOT a disappointment.

And for the price point of an app specifically built for Shopify. This is such a great deal.

I have clients whose Shopify back offices I build and I will definitely be pitching this app to them as well.

Great job App developers and Support team. Keep up the great work!

So far (because I'm new), it is a great add-on for my shop. It is easy to use.

This makes life so much easier for my customers to downloads their digital files. Thank you...

Have been using for a few weeks. So far, it's easy to use and reliable.

I switched from Sendowl because I needed more than 1gb of file storage and LDT had
- more file storage
- a customer download portal
all for a cheaper price.

The app is great overall and works fine, customer service is great....

HOWEVER, there are a lot of little annoying things that stop this app from being perfect:

1) You can't edit all your email templates from settings, you have to scavenger hunt to find each one.

2) When you update a digital product you can send an update message by email, but it forces you to change the entire template just for that one instance.
Sendowl was very simple. you had your base email template and when you send the update you could add a custom message that would only apply to that one email.

3) You can’t reset downloads for customers' orders. There is only an "add extra download" button where you have to give them an extra download.
But if you give the customer too many, you have to subtract the number of downloads to the number you want the customer to have.
Sometimes it just doesn’t work, so you have to contact customer service, and then customer service seems to only be available on European time…. like come on, just make a reset download button.

4) Their portal page is great but has very little customizability…some of which customer service can help with……but yea

These are some of the major ones.

All in all, after comparing all the other top rated digital download apps, LDT is definitely the best balance of price and features.
I would say Sky pilot would be be one step up in terms of features and complete package, but they expensive af….so

LDT is a good app for digital downloads and very good compared to other competitor apps. Very good customer support that has helped with every issue we've had. Thanks!

Amazing App and amazing service.
The best in the market i would say, after testing several apps.

I love it so far! Easy to use on the business end and easy for customers as well.

Hello. So far very good experience with the app. I also contacted support, they were polite and helpful.

I needed something better and friendlier to use than the app I had. I found this app and It was much easier to use. I sent an email to the help desk for tutorial information and the response was quick. I set up everything quickly and within minutes, I was able to do a test. I received the sample download in seconds, just like the app states.