LDT Digital Downloads & Ebooks

I switched from Sendowl because I needed more than 1gb of file storage and LDT had
- more file storage
- a customer download portal
all for a cheaper price.

The app is great overall and works fine, customer service is great....

HOWEVER, there are a lot of little annoying things that stop this app from being perfect:

1) You can't edit all your email templates from settings, you have to scavenger hunt to find each one.

2) When you update a digital product you can send an update message by email, but it forces you to change the entire template just for that one instance.
Sendowl was very simple. you had your base email template and when you send the update you could add a custom message that would only apply to that one email.

3) You can’t reset downloads for customers' orders. There is only an "add extra download" button where you have to give them an extra download.
But if you give the customer too many, you have to subtract the number of downloads to the number you want the customer to have.
Sometimes it just doesn’t work, so you have to contact customer service, and then customer service seems to only be available on European time…. like come on, just make a reset download button.

4) Their portal page is great but has very little customizability…some of which customer service can help with……but yea

These are some of the major ones.

All in all, after comparing all the other top rated digital download apps, LDT is definitely the best balance of price and features.
I would say Sky pilot would be be one step up in terms of features and complete package, but they expensive af….so

*update 8.18.2024 - the removed the feature the allows you send an updated version of your digital downloads from the starter plan. Now you have to pay double for that feature

We sell Digital License keys (an upgrade pass) for a game on our site. This does the job that we need.

-Sends the codes to the customer via email

-Creates a dedicated page on our site where customers can search by their order number with email/phone to view their code at any time

-Displays a link to access the codes on the Thank you page

Setup was fairly intuitive and straightforward. Pricing is quite reasonable.

Très pro et répondent à toutes les questions de façon détaillée ! Je suis très satisfaite

These guys are great. Responsive and REAL people that know how to deliver what they advertise. If they have a problem, they will CREATE a fix custom for your situation. Was going to go with Skypilot but they were selling more than I needed. LDT hosts our videos and eBooks, with seamless integration and a nice solid pdf stamping feature. Keep it up guys, I'm working on more projects that will utilize your services. Thank you!

LDT has been so easy to install and integrate with our Shopify store.
We were up and running with digital downloads almost immediately.
LDTs customer service is always prompt to respond when we've had questions and very clear in their guidance. We highly recommend LDT.

La mejor app de productos digitales. El equipo de atención es excelente, resuelva todas las dudas y ayudan en todo lo que pueden con calidad humana. Lo recomiendo 100%

Ho avuto bisogno di contattare l'assistenza in fase di apertura del negozio, per alcuni chiarimenti sul funzionamento dell'app. Ho chattato con Bonnie che è stata davvero gentile e competente.

Works great. I love they can download separate files or I can link to a portal online.

very easy to work with

J'ai téléchargé l'application il y a quelques jours et tout semble fonctionner correctement. Je suis surtout contente de pouvoir avoir des emails traduits selon la langue de mon client.